Summary
Overview
Work History
Education
Skills
Timeline
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Nikita Graham

Maricopa

Summary

Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.

Overview

8
8
years of professional experience

Work History

Spa Manager

Flawless Wellness and Beauty
04.2021 - 06.2023
  • Greet and assist customers, resolve complaints, and ensure a high level of client satisfaction.
  • Order an manage inventory of products.
  • Create staff schedules and manage shift coverage.
  • Led spa tours for new members to familiarize guests with services provided.
  • Maintained productive, efficient approach to all tasks.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Rental Car Clerk

Thrifty Car Sales
03.2016 - 08.2017
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Insurance Receptionist

State Farm
02.2015 - 03.2016
  • Developed strong relationships with clients, fostering trust and loyalty to the company.
  • Proactively communicated with policyholders regarding upcoming renewals or changes in coverage options, ensuring they were well-informed about their choices.
  • Enhanced office organization by maintaining updated client files and records.
  • Provided administrative support to agents, enabling them to focus on sales and customer service.

Education

Richard Mckenna Charter School
Mountain Home
12-2014

Skills

  • Spa operations
  • Upselling services
  • Appointment scheduling
  • Customer acquisition
  • Facility maintenance

Timeline

Spa Manager

Flawless Wellness and Beauty
04.2021 - 06.2023

Rental Car Clerk

Thrifty Car Sales
03.2016 - 08.2017

Insurance Receptionist

State Farm
02.2015 - 03.2016

Richard Mckenna Charter School

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Nikita Graham