Summary
Overview
Work History
Education
Skills
Custom
Timeline
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Nikki Callahan

Phoenix

Summary

Dynamic,motivated and professional problem-solver with a proven track record at Cox Communications, adept in client relations and microsoft office. Excelled in resolving complex billing issues and enhancing customer loyalty through exceptional verbal communication and analytical thinking. Skilled in multitasking and fostering team excellence as well as in an individual capacity, consistently delivering results to meet business needs

Overview

14
14
years of professional experience

Work History

Customer Care Account Manager-Billing

Cox Communications
Phoenix
10.2018 - Current
  • Used excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements for complex billing issues.
  • Resolved customers' inquiries in an effective and timely manner regarding charges, payments, and multiple billing inquiries, including mobile billing.

Customer Service Representative

Discover Financial Services
Phoenix
07.2015 - 07.2017
  • CALL CENTER- Responsibilities included receiving a high volume of inbound customer calls to solve inquiries using multiple computer screens, helping clients determine the best ways to save on interest, connecting properly to multiple departments, building rapport with clients while balancing adapting to new techniques, service changes and policies, using bar graphs and chart systems to critique my calls as wells as peers, utilizing programs in meetings for open discussions in a team-based environment, helped to train new hires to become familiar with Discovers programs while assisting customers

Bistro Attendant

Courtyard Mariott
Phoenix
02.2014 - 07.2014
  • Bistro- Responsibilities/Experience- Opened the newly built bistro inside the Courtyard Marriot Hotel, hospitable and attentive service while building guest loyalty, trained in POS software program, obtained food handlers permit, cash handling experience, opening and closing procedures

Gourmet Lead/POS Coordinator

World Market
Phoenix
11.2010 - 01.2014
  • Gourmet head/Lead Position- Team Lead Responsibilities included overseeing the gourmet department, greeting customers while processing transactions, taking inventory, building schematics, merchandising, interacting with customers in a fast-paced environment to solve inquiries, initiating conversations to obtain customer loyalty using company tools and programs, assisted in new hire training, maintaining visual standards while providing excellent customer service
  • POS Coordinator- Responsibilities included accurate and timely pricing of products, placement and removal of advertisement signage, organizing all signage for upcoming promotions, retaining visual accuracy of all advertising for sales and events, processing administrative paperwork, maintaining excellent customer service

Education

Liberal arts -

Glendale Community College
Glendale, AZ
01.2013

High School Graduate -

Alhambra High school
Phoenix, AZ
01.2006

Skills

  • Client Relations
  • MS Word
  • Excel
  • Outlook
  • Proficient in Solutions center/icoms
  • Adaptable to change
  • Team Leader
  • Issue resolution
  • Analytical and Critical thinking
  • Multi-tasking
  • Excellent written communication skills
  • Excellent verbal communication skills

Custom

  • References available upon request

Timeline

Customer Care Account Manager-Billing

Cox Communications
10.2018 - Current

Customer Service Representative

Discover Financial Services
07.2015 - 07.2017

Bistro Attendant

Courtyard Mariott
02.2014 - 07.2014

Gourmet Lead/POS Coordinator

World Market
11.2010 - 01.2014

Liberal arts -

Glendale Community College

High School Graduate -

Alhambra High school

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Nikki Callahan