Nikki Montgomery
Phoenix
Summary
Detail-oriented Liability Claims Adjuster with over 5 years of experience managing claims from investigation to resolution. Expertise in evaluating liability, negotiating settlements, and ensuring compliance with state regulations and company policies. Proven ability to collaborate effectively with insureds, claimants, vendors, and third parties to achieve fair and timely outcomes. Recognized for strong analytical skills, clear communication, and professionalism in high-pressure environments, consistently delivering results that enhance customer satisfaction and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Liability Claims Adjuster
Allstate
10.2019 - Current
- Manage 40-45 complex liability claims per week, ensuring accurate investigation, evaluations, negotiations and timely resolution.
- Conduct thorough investigations: interview claimants, witnesses, and insureds; review police reports, and photographs.
- Analyze liability, damages, and coverage issues to determine claim validity and exposure.
- Ensure compliance with state regulations, company policies, and fair claims practices.
- Consistently recognized for exceeding performance metrics in claim resolution time and customer satisfaction.
Business Office Manager
SRG Hawthorn Court Senior Care
07.2017 - 10.2019
- Maintain compliance with all local, state and federal laws
- Process new hires and terminations
- Maintain annual and monthly budgets
- Process resident billing and lease renewals
- Conduct new employee orientation to foster positive attitude towards organizational objectives
Residential Community Manager
Greystar
04.2008 - 05.2017
- Maintain all aspects of community operations of a 258-unit apartment community
- Evaluate market conditions, demographic and economic trends, and adjust market rents to increase revenue
- Prepared budgets (HOA and Apartment) and all financial reports
- Managed all capital and rehab projects, negotiated bids
- Increased rental income 10% over prior year while maintaining above average market occupancy
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZ01-2001
Skills
- Liability Claims Investigation & Evaluation
- Time & Claim Load Management
- Settlement Negotiation
- Customer Service & Communication
- Regulatory & Policy Compliance
Accomplishments
- Golden Compass Award 2021
- Top Performer Award May 2025
Certification
- 2019-Present Florida Adjuster License
- Continuing Education in Liability Claims, Fraud Detection, and Negotiation Strategies
Languages
English
Timeline
Liability Claims Adjuster
Allstate
10.2019 - Current
Business Office Manager
SRG Hawthorn Court Senior Care
07.2017 - 10.2019
Residential Community Manager
Greystar
04.2008 - 05.2017
Bachelor of Science - Communications
Arizona State University