Tierra Terry-Simmons
Tucson,AZ
Summary
Dynamic professional with a proven track record, excelling in customer service and compliance. Skilled in documentation and organization, I effectively resolved billing discrepancies and educated clients on financial products, enhancing satisfaction and retention. My strong computer skills and empathetic approach fostered trust and improved service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Financial Customer Service Representative
Alorica
01.2025 - Current
- Resolved customer inquiries regarding billing discrepancies and account issues efficiently.
- Utilized CRM software to manage customer interactions and streamline service processes.
- Educated customers on financial products, enhancing understanding and usage rates.
- Collaborated with cross-functional teams to improve service delivery and customer satisfaction.
- Maintained accurate records of customer interactions, contributing to data integrity and reporting accuracy.
- Assisted clients with investment decisions, leading to higher portfolio returns and customer satisfaction.
Phlebotomist
Sonora Quest Laboratories
10.2023 - 11.2024
- Collected APPROXIMATELY 30 PLUS blood draws daily, practicing strict safety protocols and procedures.
- Verified patient identification and sample integrity prior to testing.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Assisted in training new staff on best practices for phlebotomy techniques.
- Ensured accurate patient identification and specimen labeling during mobile visits.
- Maintained equipment and supplies for efficient phlebotomy procedures.
- Collaborated with healthcare teams to improve patient experience and outcomes.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
Scheduler
Afni Call Center
08.2022 - 05.2023
- Scheduled 20+ patient appointments daily using electronic medical record systems to optimize clinic workflow.
- Coordinated with healthcare providers to ensure accurate appointment availability and patient communication.
- Managed incoming calls, addressing patient inquiries and resolving scheduling conflicts efficiently.
- Collaborated with administrative staff to streamline appointment processes and improve patient satisfaction.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
Insurance Claims Specialist
Intermountain Healthcare
09.2021 - 03.2022
- Analyzed 20+ insurance claims for accuracy and compliance with organizational policies.
- Processed claims using advanced software tools to ensure timely resolution.
- Collaborated with cross-functional teams to address complex claim issues effectively.
- Reviewed documentation to determine eligibility and benefits coverage for claims processing.
- Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
- Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
- Developed a strong knowledge of various insurance products to provide comprehensive guidance during the claims process for diverse clientele.
Eligibility Interviewer
Arizona Department of Economic Security
03.2020 - 08.2021
- Conducted 15-20 comprehensive interviews daily to assess applicant eligibility for government assistance programs.
- Reviewed and analyzed documentation to verify applicants' income and residency status efficiently.
- Maintained accurate case records in compliance with regulatory guidelines and privacy standards.
- Collaborated with team members to streamline interview processes and improve applicant experience.
- Expedited the resolution of applicant issues by effectively communicating with both applicants and relevant agencies.
- Assisted clients in understanding their rights, responsibilities, and available resources within the programs they were applying for.
- Reduced errors in application processing through diligent review of documentation and attention to detail.
Education
No Degree - Phlebotomy
Pima Medical Institute
Tucson, AZ10-2023
Skills
- Proficient in computer applications
- Regulatory compliance knowledge
- Insurance eligibility verification
- Accurate data entry
- Efficient appointment management
- Blood collection expertise
- Proficient in order of draw
- Compassionate patient care
- Expertise in HIPAA standards
- Blood sample collection
- Claims evaluation
- Collaborative teamwork
- Claims analysis
Certification
- Certified Phlebotomy Technician
Timeline
Financial Customer Service Representative
Alorica
01.2025 - Current
Phlebotomist
Sonora Quest Laboratories
10.2023 - 11.2024
Scheduler
Afni Call Center
08.2022 - 05.2023
Insurance Claims Specialist
Intermountain Healthcare
09.2021 - 03.2022
Eligibility Interviewer
Arizona Department of Economic Security
03.2020 - 08.2021
No Degree - Phlebotomy
Pima Medical Institute