Nikolas Perkins

• Evaluate and analyze credit applications and financial documents to assess risk and render writing eligibility.
• Collaborate with loan officers and clients to gather necessary information, and ensure compliance with regulatory standards.
• Utilize analytical tools and software to support decision-making and improve underwriting efficiency.
• Maintain up-to-date knowledge of industry trends, regulations, and best practices.
• Contribute to process improvements that enhance accuracy and turnaround times.

Developed and executed sales approaches that consistently contributed to meeting and exceeding department targets.

Conducted basic market and product research to tailor recommendations to customer needs.

Delivered high-quality customer service, building repeat business and positive customer feedback.

Partnered with cross-functional teams to streamline sales processes and improve the customer experience.

Led daily operations for 20–30 front-end associates, ensuring productivity, service quality, and adherence to company policies.

Implemented targeted merchandising and marketing strategies that increased product sales and revenue.

Managed front-end scheduling, basic budgeting, inventory coordination, and vendor interactions.

Trained and mentored new and junior staff to improve performance, accuracy, and morale.