Nikolas Strasser
Tempe
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Technician
NATIVE HEALTH of Phoenix
Phoenix
09.2024 - Current
- Installed and configured hardware and software for end users.
- Troubleshot network issues to maintain connectivity across systems.
- Provided technical support via phone and in-person for staff inquiries.
- Maintained inventory of IT equipment and ordered necessary supplies.
- Conducted regular system updates to ensure software security compliance.
- Assisted in onboarding new employees with technology setup and training.
- Documented IT procedures to improve knowledge sharing among team members.
- Collaborated with vendors to resolve hardware and software problems efficiently.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
IT/Tech Support Specialist
CISCO Credit Services
Mesa
07.2024 - 09.2024
- Create user accounts, set up permissions, and monitor system security.
- Provide technical support for users experiencing hardware or software issues.
- Respond to assistance requests from users, and direct individuals through basic troubleshooting tasks.
- Consult via telephone to understand user problems, run through testing scripts, and ask questions to locate root causes.
- Explain technology-related details in easy-to-understand terms to individuals from different backgrounds, and in various job positions.
Maintenance Technician
United Southwest Components
Tempe
10.2023 - 07.2024
- Operating and managing lumber and all heavy equipment.
- Maintaining, inspecting, and operating sawmills, pneumatic equipment, and forklift daily.
- Maintaining a clean and safe work space.
- Troubleshooting computers and software-related issues.
Information Tech Specialist LE
Butler County Information Technology
El Dorado
01.2023 - 09.2023
- Perform PC deployments and asset tagging.
- Assist users in the operation of computers and software through a ticketing system.
- Perform planning of hardware/software projects and educating end users.
- Assist in monitoring security protocols.
- Install, configure, and maintain peripheral and networked equipment such as printers, scanners, plotters, GIS equipment, copper, network cabling and other devices.
- Perform preventative maintenance and upgrades on a schedule, equipment replacement as well as monitor all mobile device and remote connections to servers.
- Provide vendor and contractor technical support for maintenance of customized software applications, database systems.
- Identify improvement opportunities; Examples include but not limited to tools, processes, procedures, installation, configuration and troubleshooting techniques.
Cable Technician
Mill-Tel, Inc.
Park City
04.2021 - 03.2022
- Routing coax in/out of residential homes.
- Troubleshooting Internet/Phone/VoiP.
- Installing/Reinstalling cable connections.
Detention Housing Corporal
Butler County Detention Facility
El Dorado
01.2016 - 03.2021
- Supervised Jail Deputies and Jail Recruits in the general welfare of inmates and maintained security over jail inmates overall.
- Conducted security checks, cell searches, reviewing security cameras and logging all information accurately.
- Equipped to work any post or perform any duty of a deputy in order to fill vacancies or to maintain the smooth operation of the facility.
Education
Undergraduate - CTNA - Computer Technology & Network Administrator
Wichita Technical Institute
Wichita, KS04.2023
Skills
Troubleshooting Computer networking IT Support Desktop Support Network support Help Desk Active Directory VoIP Microsoft Windows Microsoft Windows Server Microsoft Office Operating Systems DNS LAN Linux DHCP Ethernet Windows Mac OS VPN IOS
Inventory management
Certification
CompTIA A+
-
References upon request
Timeline
IT Technician
NATIVE HEALTH of Phoenix
09.2024 - Current
IT/Tech Support Specialist
CISCO Credit Services
07.2024 - 09.2024
Maintenance Technician
United Southwest Components
10.2023 - 07.2024
Information Tech Specialist LE
Butler County Information Technology
01.2023 - 09.2023
Cable Technician
Mill-Tel, Inc.
04.2021 - 03.2022
Detention Housing Corporal
Butler County Detention Facility
01.2016 - 03.2021
Undergraduate - CTNA - Computer Technology & Network Administrator
Wichita Technical Institute
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