Nikolaus Patient
Tucson
Summary
Dynamic and detail-oriented professional with a strong background in hospitality from Dairy Queen and Buffalo Wild Wings. Proven expertise in interactive communication and customer engagement, consistently delivering high-quality service. Adept at multitasking and maintaining cleanliness, while effectively collaborating with team members to enhance guest experiences and drive repeat business.
Always willing to learn new skills and improve existing skills.
Overview
5
5
years of professional experience
Work History
Crew Member
Dairy Queen
10.2023 - Current
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Operated cash register to ring up final bill and process various forms of payment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Documented customer orders and conveyed special requests to kitchen staff.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Greeter/Line Cook/Service Assistant
Buffalo Wild Wings
10.2023 - 09.2024
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Retained knowledge of promotions, products and services for informative customer advice.
- Maintained clean, organized environments for presentable front-of-house areas.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Monitored food quality and presentation to maintain high standards.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with bussing tables and cleaning up spills.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Corn Detasseler
Heinold Detasseling
07.2020 - 07.2021
- Removed tassels by hand from tops of corn plants to prevent self-pollination.
- Worked in harsh weather conditions to accomplish necessary planting, cultivation and harvesting work for corn crop.
- Communicated with coworkers and management to report challenges.
- Evaluate harvesting conditions and identify obstacles.
Education
High School Diploma -
Academy of Tucson High School
Tucson, AZ05-2025
Skills
- Interactive communication skills
- Sales expertise
- Multitasking and organization
- Cleaning and sanitizing
- Clear communication
- Customer engagement
- Point-of-sale transactions
- Complex Problem-solving
- Creativity and innovation
- Hospitality service expertise
- Teamwork and collaboration
- Attention to detail
- Store opening and closing
- Health code compliance
- Product knowledge
- Problem-solving
Timeline
Crew Member
Dairy Queen
10.2023 - Current
Greeter/Line Cook/Service Assistant
Buffalo Wild Wings
10.2023 - 09.2024
Corn Detasseler
Heinold Detasseling
07.2020 - 07.2021
High School Diploma -
Academy of Tucson High School
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