Nina Lanza
Phoenix
Summary
Competitive sales professional with 2+ years in B2B sales and 5+ years in B2C sales.
Skilled in building relationships, driving revenue growth, and providing exceptional customer service. Strong focus on team collaboration and adaptability to changing needs. Known for positive attitude, excellent communication, and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Mortgage Loan Officer
Rocket Mortgage
11.2020 - Current
- Managed pipeline of 40+ mortgage applications for timely processing and closing, resulting in satisfied clients.
- Consistently met or exceeded sales targets by closing 8+ loan closings per month.
- Developed and maintained strong relationships with realtors, builders, and other referral sources in order to increase organic lead production.
- Participated in industry events and conferences to build relationships and gain market intelligence.
Program Coordinator
Arizona Dynamics
09.2018 - 09.2019
- Developed training materials and conducted workshops to enhance team skills and knowledge.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Facilitated partnerships with local organizations to expand program offerings, broadening community impact.
Assistant Buyer
Na Hoku
08.2014 - 05.2017
- Maintained accurate purchase order records, ensuring timely delivery of goods and smooth communication with vendors.
- Developed strong rapport with suppliers through effective communication, fostering mutually beneficial partnerships that supported business growth.
- Participated in trade shows and industry events to source new products and expand supplier network.
- Provided exceptional customer service by promptly addressing inquiries related to product availability, pricing, and special orders.
Wholesale Sales Manager & Marketing Assistant
San Lorenzo Bikinis
02.2011 - 05.2014
- Managed 25+ wholesale accounts effectively, maintaining regular contact with clients to ensure their ongoing satisfaction with products.
- Increased sales opportunities via cold calling, emailing, and in-person meetings, which grew wholesale accounts from 0 to 25+ within a 6 month period.
- Handled administrative aspects of online sales by completing customer contracts and purchase orders, maintaining online store inventory, and accepting and processing customer payments.
- Targeted prospective clients by reviewing business directories, building database of leads and attending networking events.
Education
Bachelor of Science - Business Economics
Hawaii Pacific University
Honolulu, HI12-2010
Skills
- Goal-oriented mindset
- Sales strategy development
- Building client relationships
- Product presentation
- Attention to detail
- Teamwork and collaboration
Timeline
Mortgage Loan Officer
Rocket Mortgage
11.2020 - Current
Program Coordinator
Arizona Dynamics
09.2018 - 09.2019
Assistant Buyer
Na Hoku
08.2014 - 05.2017
Wholesale Sales Manager & Marketing Assistant
San Lorenzo Bikinis
02.2011 - 05.2014
Bachelor of Science - Business Economics
Hawaii Pacific University
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