Nina Seliverstova
Baku
Summary
Proven track record in office management and relationship building, demonstrated at Maxcafe Online where I spearheaded cost-saving measures and enhanced stakeholder relations. Skilled in documentation control and administrative support, I excel in streamlining operations and fostering professional relationships, contributing to significant operational improvements and customer satisfaction. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through Number years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
10
10
years of professional experience
Work History
Administrative Officer
Maxcafe Online
Moscow, Russian Federation
11.2023 - 02.2024
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
Office Manager
Football Team-school “Beşiktaş JK”
Baku, Azerbaijan
06.2023 - 08.2023
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Cashier
Coffeehouse-Bakery “Paris Brest”
Baku, Azerbaijan
08.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Assistant Financial Director
Horeca Delivery and BAZARCOM MMC
Baku, Azerbaijan
12.2020 - 11.2021
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Implemented robust internal controls to minimize risk and ensure compliance with regulatory requirements.
- Identified investment opportunities that aligned with company goals, driving long-term growth prospects.
Cashier Manager
Caffiesta
Baku, Azerbaijan
01.2020 - 11.2020
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Restaurant Waiter
Station by VS
Baku, Azerbaijan
08.2019 - 11.2019
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Waitress Supervisor
150 Kitchen & Tea House
Baku, Azerbaijan
12.2017 - 04.2019
- Managed table turnover rate effectively allowing for more guests served per shift.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
Waiter's Assistant
Zeppelin
Baku, Azerbaijan
12.2016 - 08.2017
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Communicated with kitchen staff to enable accurate food preparation.
- Provided attentive service and proactively assessed guest needs.
Advertising Sales Representative
Berg Energy Drink MMC
Baku, Azerbaijan
03.2016 - 10.2016
- Listened attentively to client feedback to create stronger relations and shape business.
- Made outbound calls to existing customers to upsell advertising packages.
- Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
Sales Promoter
UTair
Baku, Azerbaijan
03.2015 - 01.2016
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Requested contact information from potential customers to provide additional information.
- Identified product features to promote in ad campaign.
Account Manager
La Fruite
Baku, Azerbaijan
03.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Education
School 214
Baku, Azerbaijan07.2019
Skills
- Office Management
- Scheduling and calendar management
- Records Management
- Documentation and control
- Relationship Building
- Travel Arrangements
- Document Control
- Administrative Support
- Office Administration
Languages
Russian
Bilingual or Proficient (C2)
English
Elementary (A2)
Azerbaijan
Upper intermediate (B2)
Timeline
Account Manager
La Fruite
03.2024 - Current
Administrative Officer
Maxcafe Online
11.2023 - 02.2024
Office Manager
Football Team-school “Beşiktaş JK”
06.2023 - 08.2023
Cashier
Coffeehouse-Bakery “Paris Brest”
08.2022 - 12.2022
Assistant Financial Director
Horeca Delivery and BAZARCOM MMC
12.2020 - 11.2021
Cashier Manager
Caffiesta
01.2020 - 11.2020
Restaurant Waiter
Station by VS
08.2019 - 11.2019
Waitress Supervisor
150 Kitchen & Tea House
12.2017 - 04.2019
Waiter's Assistant
Zeppelin
12.2016 - 08.2017
Advertising Sales Representative
Berg Energy Drink MMC
03.2016 - 10.2016
Sales Promoter
UTair
03.2015 - 01.2016
School 214