Jonneisha Vinson
Phoenix
Summary
Customer service oriented professional backed by healthcare and retail experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies and guidelines to ensure consistent quality. Maintain patient privacy. Communication skills necessary to deal effectively with patients and healthcare providers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
TEKsystems
Phoenix
04.2025 - Current
- Ensure the willingness to help guest book reservations for Best-western Hotels.
- Cancel and/or modify different reservations.
- Answer questions inquiring basic information about all best-western hotels.
- Adhered to company policies when handling confidential customer information.
- Identified opportunities for upselling when appropriate.
- Assisted customers with inquiries about products and services via phone, email, and chat.
Direct Support Professional (DSP)
Premier Arizona Care
Phoenix
08.2023 - 06.2024
- Ensure needs are met for individuals with mental disabilities receiving support.
- Assist individuals with daily living such as cooking, personal hygiene, and light housekeeping.
- Safeguard the confidentiality of private information.
Full Time Student
Ultimate Medical Academy
Phoenix
11.2022 - 04.2024
- Remained self-directed, motivated, and accountable for personal actions.
- Came prepared for class and completed assignments on time.
- Navigated new technology, utilized available resources, and set realistic expectations.
Third-Party Verification (TPV) Agent / Customer Service
iQor
Tempe
07.2019 - 12.2022
- Ensured 24/7 support through chat/email for various inquiries pertaining to credit application for Verizon
- Evaluated applications and approved or denied credit application for Verizon phone company.
- Verified identification documents and ensured accuracy.
- Worked effectively to meet established timelines and maintained confidentiality standards.
Caregiver
Devoted Guardians
Phoenix
08.2020 - 06.2021
- Maintained a safe, secure, and healthy environment.
- Assisted with activities of daily living – personal hygiene, mobility, and feeding.
- Handled light housekeeping duties and provided companionship.
- Ensured confidentiality and privacy standards of protected health information.
Third-party Verification/Customer Service/Chat/Email Support Representative
Additional Experience
Retail Cashier / Customer Service
Circle K
Education
Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist
Ultimate Medical Academy
01.2024
Diploma -
Pinnacle High School
01.2019
Skills
- Medical Practice Management Systems
- Medical Terminology
- Medical Records
- HIPAA Compliance
- Insurance Verification
- Insurance Claim Processing
- Reimbursement Processing
- Revenue Cycle Management
- Medicare / Medicaid Government Payers
- Third Party Payers
- CPT & ICD-10 Coding
- Medical Billing
- Medical Office Medical Administrative
- Patient Registration
- Data Entry
Certification
CPR, AED, First Aid, Certified
Key Qualifications
- Medical Practice Management Systems
- Medical Terminology
- Medical Records
- HIPAA Compliance
- Insurance Verification
- Insurance Claim Processing
- Reimbursement Processing
- Revenue Cycle Management
- Medicare / Medicaid Government Payers
- Third Party Payers
- CPT & ICD-10 Coding
- Medical Billing
- Medical Office Medical Administrative
- Patient Registration
- Data Entry
Timeline
Customer Care Specialist
TEKsystems
04.2025 - Current
Direct Support Professional (DSP)
Premier Arizona Care
08.2023 - 06.2024
Full Time Student
Ultimate Medical Academy
11.2022 - 04.2024
Caregiver
Devoted Guardians
08.2020 - 06.2021
Third-Party Verification (TPV) Agent / Customer Service
iQor
07.2019 - 12.2022
Third-party Verification/Customer Service/Chat/Email Support Representative
Additional Experience
Retail Cashier / Customer Service
Circle K
Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist
Ultimate Medical Academy
Diploma -
Pinnacle High School