Nitza Galdamez
Phoenix
Summary
Dedicated and reliable professional with experience in customer service, team leadership, and staff training in fast-paced work environments. Strong communication and problem-solving skills with a proven ability to supervise teams, handle responsibilities efficiently, and provide excellent service. Known for being dependable, organized, and committed to contributing positively to team success and workplace goals.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Retail Team Leader
Thomas Cuisine Management
Phoenix
07.2024 - Current
- Supervised daily operations to ensure smooth functionality in food service areas.
- Trained new team members on service protocols and safety standards.
- Coordinated inventory management and stock replenishment to maintain optimal supply levels for dining services.
- Implemented health and safety guidelines to maintain cleanliness and food safety compliance.
- Resolved customer inquiries and concerns to enhance satisfaction and foster loyalty.
- Monitored daily operations including cash handling, opening and closing procedures and security policies.
- Communicated with other departments to facilitate smooth daily operations.
Education
Associate in Health Science - Radiology Tech
Gateway Community College
Phoenix, AZ 09.2024 - 06.2026
Carl Hayden High School
Phoenix, AZSkills
- Customer Service
- Cash Handling
- Team Leadership
- Staff Training
- Communication
- Problem Solving
- Time Management
- Multitasking
- Conflict Resolution
- Attention to Detail
- Organization
- Dependability
- Microsoft Office
- Adaptability
- Teamwork
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Associate in Health Science - Radiology Tech
Gateway Community College
09.2024 - 06.2026
Retail Team Leader
Thomas Cuisine Management
07.2024 - Current
Carl Hayden High School