Nitzia Nunez
Tonopah,AZ
Summary
Experienced in customer service and personal injury, reliable professional committed to ensuring every day is a great one. Friendly and enthusiastic demeanor, specialized in customer service for numerous years. Possess ability to quickly learn new tasks and take on responsibilities in multiple areas, always providing helpful assistance. Maintain orderly and neat work area at all times, demonstrating dedication to maintaining a professional environment.
Overview
13
13
years of professional experience
Work History
Intake Specialist
Rafi Law Group
01.2021 - Current
- Streamlined intake processes by implementing a standardized questionnaire for potential clients, increasing efficiency and consistency in information gathering.
- Increased attorney productivity by pre-screening potential clients and determining eligibility for services based on specific criteria.
- Assisted in the creation of a comprehensive database for tracking prospective clients and their cases, improving organization within the firm.
- Prevented errors in case documentation through meticulous attention to detail when recording client information during intake interviews.
- Improved client satisfaction by efficiently conducting legal intakes and gathering relevant information for attorneys.
- Enhanced case management through detailed documentation of client interactions and timely communication with legal team members.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Assisted with clients property damage claim from A to Z
- Ensured client communication was exceptional
- Confirmed treatment with clients and verify with providers to ensure all medical treatment is accounted for
- Filed claims with defendants insurance and our clients
- Verify if client may have resident relative or any other policies for their case benefit
- Managing over 140+ clients while being a case manager
- Managing over 100+ calls on monthly
- Answered phone calls and provided new clients with required paperwork to initiate service.
Customer Service Rep + Insurance Agent
AALL INSURANCE
10.2017 - 01.2019
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Customize insurance programs to suit individual customers, often covering a variety of risks
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Calculate premiums and establish payment method
- Contact underwriter and submit forms to obtain binder coverage
- Confer with clients to obtain and provide information when claims are made on a policy
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Receive payment and record receipts for services
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Patient Coordinator, Receptionist, Phone Coordinator
DENTAL SPECIALTY ASSOCIATES
04.2016 - 10.2017
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Maintain scheduling and event calendars
- Schedule and confirm appointments for clients, customers, or supervisors
- Make copies of correspondence or other printed material
- Locate and attach appropriate files to incoming correspondence requiring replies
- Open, read, route, and distribute incoming mail or other materials and answer routine letters
- Provide services to customers, such as order placement or account information
- Conduct searches to find needed information, using such sources as the Internet
- Order and dispense supplies
- Learn to operate new office technologies as they are developed and implemented
- Train and assist staff with computer usage
- Use computers for various applications, such as Dentrix, database management or word processing
- Fill out appropriate consent forms and explain to patient procedure being done the day of
- Answer patient questions regarding treatment
- File/scan consent forms accordingly per Doctor
- File/scan documents in patient chart
Ultra Cleaners
07.2014 - 06.2015
- Greet and register guests
- Collect payments and record data pertaining to funds and expenditures
- Answer telephones to provide information and receive orders
- Receive and mark articles for laundry or dry cleaning with identifying code numbers or names, using hand or machine markers
- Test fabrics in inconspicuous places to determine whether solvents will damage dyes or fabrics
- Inspect soiled articles to determine sources of stains, to locate color imperfections, and to identify items requiring special treatment
- Hang curtains, drapes, blankets, pants, and other garments on stretch frames to dry
Risas Dental and Braces
04.2014 - 07.2014
- Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures
- Expose dental diagnostic x-rays
- Record treatment information in patient records
- Provide postoperative instructions prescribed by dentist
- Assist dentist in management of medical or dental emergencies
- Clean and polish removable appliances
- Clean instruments to prepare them for sterilization
- Operate and maintain steam autoclaves, keeping records of loads completed, items in loads, and maintenance procedures performed
- Organize and assemble routine or specialty surgical instrument trays or other sterilized supplies, filling special requests as needed
- Start equipment and observe gauges and equipment operation to detect malfunctions and to ensure equipment is operating to prescribed standards
- Stock crash carts or other medical supplies
- Purge wastes from equipment by connecting equipment to water sources and flushing water through systems
Intern
Risas Dental and Braces
08.2012 - 05.2013
- Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures
- Expose dental diagnostic x-rays
- Record treatment information in patient records
- Provide postoperative instructions prescribed by dentist
- Assist dentist in management of medical or dental emergencies
- Clean and polish removable appliances
- Clean instruments to prepare them for sterilization
- Operate and maintain steam autoclaves, keeping records of loads completed, items in loads, and maintenance procedures performed
- Organize and assemble routine or specialty surgical instrument trays or other sterilized supplies, filling special requests as needed
- Start equipment and observe gauges and equipment operation to detect malfunctions and to ensure equipment is operating to prescribed standards
- Stock crash carts or other medical supplies
- Purge wastes from equipment by connecting equipment to water sources and flushing water through systems
Education
High School Diploma -
Mesa High School
01.2012
East Valley Institute of Technology (EVIT)
01.2012
Skills
- Bilingual
- Punctual
- Customer Service
- Transportation
- Reliable
- Time Management
- Compassionate communication
- Critical thinking skills
- Assertiveness
- Case management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Hiking
- Horseback Riding
- Running
- Food Tourism
- Baking
- Cooking
- Youth Development Programs
Timeline
Intake Specialist
Rafi Law Group
01.2021 - Current
Customer Service Rep + Insurance Agent
AALL INSURANCE
10.2017 - 01.2019
Patient Coordinator, Receptionist, Phone Coordinator
DENTAL SPECIALTY ASSOCIATES
04.2016 - 10.2017
Ultra Cleaners
07.2014 - 06.2015
Risas Dental and Braces
04.2014 - 07.2014
Intern
Risas Dental and Braces
08.2012 - 05.2013
East Valley Institute of Technology (EVIT)
High School Diploma -
Mesa High School
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