Niulsa Rodriguez
Glendale
Summary
Professional hospitality worker prepared to deliver exceptional cleanliness and guest service. Experienced in ensuring rooms and public areas meet top-tier standards, enhancing guest satisfaction. Known for effective team collaboration and adaptability to changing needs, excelling in attention to detail and reliability.
Overview
9
9
years of professional experience
Work History
Lead Housekeeper
Everhome Suites
03.2025 - Current
- Supervised daily cleaning operations, ensuring high standards of cleanliness and safety compliance.
- Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills.
- Communicated repair needs to maintenance staff.
- Developed and implemented efficient housekeeping schedules to optimize workflow and resource allocation.
- Collaborated with management to establish housekeeping policies and procedures for improved operational efficiency.
- Collaborated with front desk personnel to coordinate room assignments, ensuring prompt check-ins for guests upon arrival without delays due to room unavailability or cleanliness issues.
- Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
Server
Texas De Brazil
09.2023 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Clinic Secretary
CareNow Urgent Care
06.2022 - 06.2023
- Oversaw inventory management of office supplies and medical materials for seamless operations.
- Improved patient satisfaction by effectively addressing concerns and providing timely solutions.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Host
Dallas Contemporary
02.2017 - 05.2019
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Increased overall gallery attendance through effective marketing and promotion strategies.
- Enhanced visitor experience by providing engaging and informative guided tours of the gallery.
- Established partnerships with local businesses and organizations to promote mutual growth within the community arts scene.
- Provided exceptional customer service to visitors, creating a welcoming and inclusive environment for all guests.
Education
No Degree - Psychology
University Rafael Urdaneta
07.2016
High School Diploma -
E.U Jesus De La Misericordia
07.2015
Skills
- Appointment Coordination
- Customer Service
- Clinical Support
- Patient check-in
- Administrative support experience
- Quality Control
- Guest engagement
- Guest relations
Languages
English
Professional Working
Spanish
Native or Bilingual
Contact
Glendale, AZ 85305
2146256737
Timeline
Lead Housekeeper
Everhome Suites
03.2025 - Current
Server
Texas De Brazil
09.2023 - 12.2024
Clinic Secretary
CareNow Urgent Care
06.2022 - 06.2023
Host
Dallas Contemporary
02.2017 - 05.2019
High School Diploma -
E.U Jesus De La Misericordia
No Degree - Psychology
University Rafael Urdaneta