Nizhoni Atencio
San Tan Valley
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Customer-focused food service worker devoted to meeting team and customer needs.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level crew member position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Crew Member
McDonald's
11.2023 - Current
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished serving stations with fresh food and cleaned up spills.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Manager
McDonald's Restaurant
01.2023 - 07.2023
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Crew Member
Sonic DriveIn
06.2020 - 10.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Collaborated with team members to complete orders.
- Was recommended to apply for Crew leader twice.
Education
High School Diploma -
Hermiston High School
Hermiston, OR06.2022
Skills
- Drive-Thru Operation
- Store Opening and Closing
- Taking Orders
- Stocking and Replenishing
- Crew Leadership
- Calculating Bills
- Customer Service
- Team Leadership
Timeline
Crew Member
McDonald's
11.2023 - Current
Manager
McDonald's Restaurant
01.2023 - 07.2023
Crew Member
Sonic DriveIn
06.2020 - 10.2020
High School Diploma -
Hermiston High School