Noah Calvin
Peoria
Summary
Skilled and adaptable professional with expertise in technical support for Mac and Windows, remote access, and ticketing systems. Strong managerial background with a focus on detail and excellent customer service. Reliable and effective in both team and leadership roles, with proven problem-solving and communication skills.
Overview
7
7
years of professional experience
Work History
Technical Analyst 2
Bank of America
03.2021 - 07.2024
- Delivered comprehensive global technical support across all bank systems, ensuring seamless operations and system reliability
- Managed and resolved over 11,000 support tickets throughout tenure
- Excelled in high-pressure, fast-paced environments, demonstrating rapid problem-solving skills and consistently achieving a 95% overall service satisfaction rating
- Acted as a subject matter expert, enhancing the capabilities of six support specialists through effective knowledge transfer and mentorship
- Provided exemplary customer service to system users, consistently surpassing client expectations and contributing to overall satisfaction
CRUSH Operator Specialist
W.L. Gore & Associates
03.2020 - 06.2020
- Exhibited outstanding motivation and problem-solving skills while adhering to stringent medical protocols
- Successfully manufactured over 120 medical devices within a three-month period, setting a new company record
- Worked effectively within large teams to ensure smooth workflow and achieve optimal outcomes
Manager
Fitness 1 Gym
01.2018 - 02.2020
- Managed daily operations with a focus on professionalism, integrity, and transparency, consistently achieving high levels of member satisfaction
- Gained comprehensive expertise in sales, bookkeeping, and customer service, significantly contributing to business growth
- Effectively delegated tasks and communicated with a team of over 10 staff members, ensuring efficient and streamlined operations
Education
High School graduate -
Mountain Ridge High School
Associates of Science -
Glendale Community College
A&P Certificate -
Aviation Institute of Maintenance
01.2026
Skills
- Quantitative Analysis
- Quality Management Expertise
- Data Analysis
- Interpersonal and written communication
- Hardware and software installation
Timeline
Technical Analyst 2
Bank of America
03.2021 - 07.2024
CRUSH Operator Specialist
W.L. Gore & Associates
03.2020 - 06.2020
Manager
Fitness 1 Gym
01.2018 - 02.2020
Associates of Science -
Glendale Community College
A&P Certificate -
Aviation Institute of Maintenance
High School graduate -
Mountain Ridge High School
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