Noelle Duflo
Gilbert,AZ
Summary
Dynamic retail professional with extensive experience at Merrell, excelling in customer service and cash handling accuracy. Proven ability to enhance store operations and foster teamwork, driving sales and customer loyalty. Skilled in employee training and problem-solving, consistently delivering exceptional shopping experiences while maintaining high standards of workplace safety. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Keyholder
Merrell
10.2025 - Current
- Assisted in daily store operations, ensuring efficient customer service and inventory management.
- Supported team by maintaining visual merchandising standards and product displays.
- Conducted opening and closing procedures, securing cash registers and managing store safety protocols.
- Provided exceptional customer service to drive sales and build loyalty.
- Collaborated with team members to achieve sales targets and promotions.
- Contributed to maintaining email capture above 85% for our location.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction.
- Developed strong relationships with customers by actively engaging in conversation about their needs and preferences.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
Store Environment Team Member
Michaels
07.2025 - 11.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Organized merchandise displays to optimize visual appeal and increase engagement.
- Maintained cleanliness and organization of sales floor to ensure a welcoming environment.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Participated in inventory management by restocking shelves and tracking product availability.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Shift Lead/Cashier Lead
Lancer Hospitality
09.2021 - 08.2025
- Assisted managers with fulfilling reports, inventory duties, and weekly timecard management.
- Conducted regular inventory checks to manage stock levels and minimize waste effectively.
- Resolved customer complaints promptly, fostering a positive dining experience and repeat business.
- Monitored compliance with health and safety regulations, ensuring a safe work environment for all employees.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Helped store management meet standards of service and quality in daily operations.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Retail Sales Associate
CVS Pharmacy
05.2023 - 10.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using POS systems, ensuring efficient checkout operations.
- Maintained stock levels and organized merchandise displays to optimize store layout and accessibility.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
Retail Sales Associate/Stylist
Maurices
05.2022 - 10.2022
- Resolved customer complaints effectively, ensuring satisfaction and loyalty to store brand.
- Maintained cleanliness and organization of store layout, contributing to a welcoming environment for shoppers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used in-store system to locate inventory and place special orders for customers.
- Developed comprehensive knowledge of credit card products and features to assist customers effectively.
Education
Bachelor of Arts -
Arizona State University
Tempe, AZ01-2028
High School Diploma -
Madison Highland Prep
Phoenix, AZ05-2024
Skills
- Store operations
- Cash handling accuracy
- Scheduling coordination
- Employee training
- Customer service
- Workplace safety
- Customer service management
- Resource management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Certification
- Food Handler Certification, 05/01/2024
- CPR/AED Certification, 04/25/2024
Timeline
Retail Keyholder
Merrell
10.2025 - Current
Store Environment Team Member
Michaels
07.2025 - 11.2025
Retail Sales Associate
CVS Pharmacy
05.2023 - 10.2023
Retail Sales Associate/Stylist
Maurices
05.2022 - 10.2022
Shift Lead/Cashier Lead
Lancer Hospitality
09.2021 - 08.2025
Bachelor of Arts -
Arizona State University
High School Diploma -
Madison Highland Prep