Noelle Olivas
Phoenix
Summary
Dynamic professional with a strong background in healthcare and team management. Skilled in problem-solving, communication, and workflow optimization. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Hospice of the Valley
Phoenix, AZ
04.2024 - 09.2026
- Managed incoming calls, addressing inquiries and scheduling appointments efficiently.
- Coordinated communication between patients, families, and healthcare teams for seamless care transitions.
- Assisted in maintaining patient confidentiality and compliance with HIPAA regulations.
- Streamlined workflow by implementing electronic health record updates for improved data integrity.
Team Leader/Manager
Whataburger
Phoenix, AZ
10.2020 - 07.2023
- Led team to achieve operational excellence through effective training and mentorship.
- Streamlined inventory management processes, ensuring accurate stock levels and timely replenishment.
- Implemented customer service initiatives that enhanced guest satisfaction and loyalty.
- Developed schedules to optimize labor resources while meeting fluctuating demand.
Assistant
Hope Hospice
Phoenix, AZ
01.2023 - 04.2023
- Assisted in the recruitment process by screening resumes, scheduling interviews, and conducting reference checks.
- Facilitated internal communications by organizing regular team meetings, preparing meeting agendas, and drafting concise meeting minutes.
- Maintained accurate records of employee hours, facilitating payroll accuracy and punctuality.
- Managed multi-line phone system to ensure efficient call routing and customer service.
Education
Bachelor of Science - Health Sciences
Arizona State University
Phoenix10-2023
Skills
- Customer service
- Patient registration
- Appointment scheduling
- Healthcare systems navigation
- Problem-solving
- Multitasking and organization
Timeline
Patient Access Representative
Hospice of the Valley
04.2024 - 09.2026
Assistant
Hope Hospice
01.2023 - 04.2023
Team Leader/Manager
Whataburger
10.2020 - 07.2023
Bachelor of Science - Health Sciences
Arizona State University