Paulette Lopez
Glendale,Az
Summary
Goal oriented professional with the ability to combine patience, determination, and persistence to work with a variety of stakeholders to accomplish organization goals through excellent written and verbal communication. I possess a strong commitment to team dynamics which allows me to contribute my expertise while following leadership directives. My diverse work history within has provided me with the tools and resources that are necessary for me to find success within the position of logistics management. Offering foundation in logistics coordination with strong willingness to learn and grow within delivery sector. Brings capability to quickly grasp delivery systems and improve scheduling processes. Ready to use and develop organizational and communication skills in DSP role. I currently have 10 delivery drivers ready to enter this business endeavor with me.
Overview
9
9
years of professional experience
Work History
Education Director
Nueva Esperanza
05.2023 - Current
- Advocated for equitable access to high-quality educational opportunities for all students regardless of background or ability level.
- Established a culture of continuous improvement by regularly reviewing programmatic outcomes and making necessary adjustments based on data analysis.
- Fostered partnerships with local businesses, organizations, or higher education institutions to create experiential learning opportunities aligned with career pathways or industry trends.
- Evaluated teacher performance using rigorous observation protocols designed to promote professional growth while ensuring instructional excellence.
- Developed and implemented comprehensive assessment plans to track student growth, determine areas for improvement, and inform curriculum adjustments as needed.
- Created targeted recruitment strategies designed to attract highly qualified educators dedicated to promoting student success.
- Championed technology integration into curricula by researching best practices, providing training opportunities for teachers, and supporting ongoing implementation efforts.
- Developed engaging and effective curricula for students aged 3 to 17.
Delivery Driver
Self Employed
01.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Director, Student Services
Pinnacle Charter Schools
02.2022 - 05.2023
- Manage the student services department staff of 10 to maintain student data
- Interact with students and provide them with administrative or personal guidance when necessary
- Developed department policies that aligned with Federal and State rules and regulation
- Partnered with community resources to support students and families with various academic and social service needs
- Reconciliation of student data and integrity
- Processed enrollments ensuring that all required information is available for enrollment
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Compliance Officer
Pinnacle Charter Schools
05.2020 - 01.2022
- Reviewed and wrote policies including student handbook, employee handbook, and English Language Learners programs
- Audited various departments and provided feedback on implementing new processes to remain in compliance with local and federal laws
- Performed ADM audits to ensure that data provided to the Department of Education was clean accurate data to comply with reporting requirements and alleviate payment discrepancies
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
Auditor
Arizona Department of Education
05.2016 - 03.2020
- Supervised a staff of 8 case managers and completed regular/annual reviews, provided feedback, trained and supported
- Built a process for randomly selecting case load for each year then audited for program compliance and reviewed cases referred the Deputy Associate Superintendent of ESA Program and other staff, this required me to interpret statutes, rules, policies, and procedures
- Conducted research to collect, evaluate and analyze data and evidence necessary from the program participants to ensure program compliance then provided guidance, recommendations and best for program improvement
- Maintained and created reports from data related to audits and fraud detected as well as the developed and distributed monthly reports on fraudulent activity
- Monitored compliance with program policies and procedures, as well as applicable Federal and State laws and regulations
- Established and maintained working relationships with the public and other governmental personnel
- Assisted on various projects for extended periods without direct supervision
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Part Time Hub Supervisor
UPS
08.2017 - 05.2019
- Managed 50+ staff where I provided training, guidance, motivation, and constructive feedback via evaluations
- Ensured departmental resources were utilized effectively to maximize output, accuracy, and efficiency while meeting all established productivity by continuously evaluating customer expectation, volume requirements and cost management
- Established and promoted a positive, team-oriented work environment emphasizing employee involvement, proactive communication, inter-departmental cooperation, and continual improvement on all levels
- Implemented employee personal development plans as required to ensure the continuing professional growth of department personnel
- Conceptualized, developed, and maintained an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes
- Served as a liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
- Maintained open lines of communication between drivers, dispatchers, warehouse staff members resulting in increased teamwork efficiency.
- Improved customer satisfaction by addressing concerns promptly and providing resolutions.
- Led recruiting efforts to attract top talent for open positions within the hub organization.
- Proactively identified potential bottlenecks in processes before they became critical issues leading to improved workflow.
- Boosted productivity by ensuring timely delivery of packages and optimizing route planning.
- Enhanced operational efficiency by implementing streamlined processes and procedures.
- Utilized data-driven decision-making tools to identify opportunities for optimization within the hub operations, implementing necessary changes effectively.
- Reduced employee turnover through effective communication, training, and team-building initiatives.
Education
MA - Family and Human Development
Arizona State University
AA - Child Care Administration
Phoenix College
Bachelor of Arts - Business General Studies
Charter Oak State
Connecticut05.2006
Skills
- Data analysis
- Professional development
- Organized
- Collaborative Leader
- Strong Communicator
- Detail Oriented
- Self Started
- Customer satisfaction
- Route planning
- Training and coaching
Accomplishments
- Delivered training modules to interdepartmental teams to ensure smooth adoption of new programs; this project was completed on-time, under-budget, and I trained 150 staff.
- Assisted Professor Laida Restrepo, on researching for the development and implementation of a bilingual head start curriculum.
- Continuously received high remarks for the creativity of classroom lesson plans and instructional techniques by administration and federal reviewers and was nominated and recognized at a Phoenix Community College meeting by a group of parents and the Director of the Early Childhood Program before accepting a mentor coach position.
Timeline
Education Director
Nueva Esperanza
05.2023 - Current
Director, Student Services
Pinnacle Charter Schools
02.2022 - 05.2023
Compliance Officer
Pinnacle Charter Schools
05.2020 - 01.2022
Delivery Driver
Self Employed
01.2020 - Current
Part Time Hub Supervisor
UPS
08.2017 - 05.2019
Auditor
Arizona Department of Education
05.2016 - 03.2020
MA - Family and Human Development
Arizona State University
AA - Child Care Administration
Phoenix College
Bachelor of Arts - Business General Studies
Charter Oak State
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