Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nolan Freeman

Phoenix,AZ

Summary

Compassionate and dedicated human services professional with over 3 years of experience supporting individuals with developmental disabilities and foster youth. Skilled in crisis de-escalation, goal planning, team facilitation, and client advocacy. Experienced in culturally responsive care through international travel and work with diverse populations. Passionate about pursuing a Master’s in Counseling to deepen skills in therapeutic intervention and client support.

Overview

5
5
years of professional experience

Work History

Case Manager/Support Coordinator

Division Of Developmental Disabilities
02.2024 - Current
  • Facilitate quarterly, interdisciplinary meetings with clients, families, and providers to develop and track individualized goals.
  • Provide emotional support and a safe space for clients to express concerns and challenges.
  • Prioritize and organize 55+ cases, ensuring timely follow-up on urgent matters.
  • Conducted assessments to evaluate client needs and develop tailored intervention strategies.
  • Communicate sensitive information with compassion and cultural awareness.
  • Hold team members accountable for action steps to ensure quality client outcomes.

Youth Mentor Volunteer

Swappow Plus Foundation
02.2024 - 08.2025
  • Built rapport with foster youth by fostering trust and respecting personal boundaries.
  • Supported participants in developing academic, professional, and life skills.
  • Developed active listening and motivational interviewing techniques to encourage engagement.
  • Cultivated patience and flexibility in supporting individuals with varying readiness for connection.

Registered Behavioral Technician

Adventure ABA
09.2020 - 09.2021
  • De-escalated emotionally dysregulated children with autism using evidence-based behavioral strategies.
  • Conducted one-on-one behavioral sessions, utilizing positive reinforcement techniques to promote desired behaviors.
  • Trained new staff on behavior management, redirection techniques, and rapport-building.
  • Adapted teaching strategies to meet individual learning needs and ensure client safety.

Education

Bachelor of Science - Psychology

University of Idaho
Moscow, Idaho, ID
05-2019

Skills

  • Crisis de-escalation & behavioral intervention
  • Empathetic and active listening
  • Cultural competence and sensitivity
  • Rapport-building and motivational interviewing
  • Goal planning and case management
  • Group facilitation and collaboration
  • Time management and organization
  • Digital organization and workflow optimization using Google Workspace (Docs, Sheets, Drive, Calendar)
  • Creative problem solving to develop efficient digital filing and task-management systems

Accomplishments

  • Successfully supported a caseload of 20+ clients in achieving individualized goals.
  • Facilitated 9-10 in person interdisciplinary meetings weekly to coordinate client care plans.

Timeline

Case Manager/Support Coordinator

Division Of Developmental Disabilities
02.2024 - Current

Youth Mentor Volunteer

Swappow Plus Foundation
02.2024 - 08.2025

Registered Behavioral Technician

Adventure ABA
09.2020 - 09.2021

Bachelor of Science - Psychology

University of Idaho

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Nolan Freeman