Nolan Tucker
San Tan Valley
Summary
Dynamic Field Service Engineer with a proven track record at WGNstar, excelling in equipment installation and troubleshooting. Adapt at enhancing customer satisfaction through effective communication and teamwork. Skilled in maintaining safety compliance while streamlining processes, resulting in increased productivity and reduced downtime. Committed to delivering high-quality service and support.
Overview
8
8
years of professional experience
3
3
Certification
Work History
Field Service Engineer
WGNstar
2545 W Frye Rd Ste 10, Chandler, AZ 85224
02.2023 - Current
- Assisted in equipment installation and setup, ensuring compliance with safety standards.
- Supported troubleshooting efforts by diagnosing technical issues in field environments.
- Collaborated with team members to conduct routine maintenance on machinery and tools.
- Learned and applied best practices for equipment operation and repair techniques.
- Documented service activities and maintained accurate records of repairs performed.
- Engaged with customers to provide product support and ensure satisfaction during service
- Participated in training sessions to enhance technical skills and product knowledge.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Streamlined workflow processes, reducing downtime and increasing overall productivity in the field.
- Effectively prioritized competing demands from multiple clients while maintaining high standards of quality in all completed work assignments.
- Installed and repaired Dry ETCH and Spin clean equipment on clients' premises.
- Fostered a safe working environment by adhering to strict safety protocols and promoting best practices among team members.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Welding Fabricator
Coleman PowerSports
Tempe, AZ
12.2021 - 02.2023
- Fabricated metal components using MIG and Stick welding techniques to meet project specifications.
- Conducted quality inspections on finished products, ensuring adherence to safety and quality standards.
- Assisted in training new staff on welding techniques and safety practices, improving team efficiency.
- Reviewed blueprints and technical drawings to ensure precise fabrication of parts.
- Operated welding machines and tools safely, adhering to industry standards and protocols.
- Collaborated with team members to troubleshoot issues during the fabrication process.
Landscaper
Creative Environments
Tempe, AZ
01.2020 - 12.2021
- Operated lawn maintenance equipment to ensure optimal landscape health and aesthetics.
- Installed irrigation systems, enhancing water efficiency across various landscapes.
- Collaborated with clients to design personalized landscape layouts based on specific needs and preferences.
- Trained junior landscapers on proper techniques for planting, pruning, and garden maintenance.
Overnight Stocker
Frys Food
Chandler, AZ
03.2019 - 12.2019
- Managed inventory replenishment to ensure optimal stock levels throughout overnight shifts.
- Operated forklifts and pallet jacks to efficiently transport merchandise across the warehouse.
- Trained new employees on stock organization and safety protocols, enhancing team productivity.
- Coordinated with management to streamline restocking processes and reduce downtime.
Customer Service Call Center Representative
Tivity Health Inc.
Tempe, AZ
03.2018 - 03.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided accurate product information and service guidance to enhance customer satisfaction.
- Managed high call volumes while maintaining professionalism and efficiency in responses.
- Trained new team members on best practices for customer interactions and system usage.
Line Cook
Sonics Drive In
Chandler, AZ
04.2017 - 03.2018
- Prepared and cooked menu items in accordance with restaurant standards.
- Managed food safety protocols to ensure compliance with health regulations.
- Collaborated with kitchen staff to streamline workflow and enhance efficiency.
- Trained new hires on kitchen operations and best practices for food preparation.
Education
High School Diploma -
Mountain View High School
Mesa, AZ05-2018
Skills
- Remote support
- Equipment installation
- Troubleshooting and repair
- On-site support
- Safety and compliance
- Customer relations
- Teamwork
- Routine maintenance
- Attention to detail
Certification
- Field Personnel Certification
- Control Of Hazardous Energies (CoHE or LOTO)
- Respiratory Protection
Timeline
Field Service Engineer
WGNstar
02.2023 - Current
Welding Fabricator
Coleman PowerSports
12.2021 - 02.2023
Landscaper
Creative Environments
01.2020 - 12.2021
Overnight Stocker
Frys Food
03.2019 - 12.2019
Customer Service Call Center Representative
Tivity Health Inc.
03.2018 - 03.2019
Line Cook
Sonics Drive In
04.2017 - 03.2018
High School Diploma -
Mountain View High School