Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Norma Castellanos

Nogales

Summary

Developed essential skills in fast-paced medical environment, including accurate documentation and data management. Adept at utilizing electronic health records (EHR) systems and ensuring precise recordkeeping. Looking to transition into new field where these transferrable skills can drive operational efficiency and accuracy.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bilingual Scribe

Southwestern Eye Center
10.2024 - Current
  • Company Overview: Affiliated with American Vision Partners
  • Assist Ophthalmologists by accurately transcribing real-time physician-patient encounters in to the EHR (NextGen)
  • Ensures accurate ICD-10 and CPT codes are documented for each encounter
  • Supports physicians in preparing encounter documentation for billing and coding accuracy
  • Communicates with pharmacies regarding prescriptions and renewals when needed.
  • Monitors physicians schedules and assists in time management keeping appointments on track and organized
  • Prepare exam rooms with proper sanitation, ensuring all diagnostic tools are available
  • Ensures all medical documentation regulations are followed
  • Performa preliminary testing and diagnostic imaging prior to physician assessment (Visual field, RNFL OCT, MAC OCT)
  • Train and mentor new scribes and clinical staff on documentation and workflows.

Patient Service Specialist

Southwestern Eye Center
04.2022 - 10.2024
  • Company Overview: Affiliated with American Vision Partners
  • Registers patients, updates records, and verifies insurance eligibility
  • Collects and posts patient payments and account balances
  • Schedules appointments, surgeries, and follow-ups based on provider availability and patient needs.
  • Handles high volume phone calls and addresses patient concerns professionally
  • Triages symptoms and coordinates referrals with outside providers.
  • Provides bilingual support to Spanish speaking patients for clear communications and understanding.
  • Collaborates with billing to resolve claim issues and ensures accurate account management
  • Maintains HIPAA compliance and delivers high quality patient service

Education

Associates degree - Health Information Technology

Pima Community College
01.2026

High School Diploma - undefined

Stratford Career Institute
01.2009

Skills

  • ICD10, CPT, & HCPCS Medical coding
  • Medical billing (Medicare, Medicaid, and commercial insurances)
  • Medical/Vision eligibility verification (Clearwave)
  • Experience with EHR/EMR software (NextGen)
  • Medical terminology knowledge
  • Creating and maintaining medical records
  • Insurance denial research and resolution
  • Payment management and patient account posting
  • Patient insurance eligibility
  • Microsoft Word and Excel proficiency
  • High-level patient and customer service experience
  • Previous experience in retail management
  • Certified Patient Service Specialist
  • Bilingual: English and Spanish

Accomplishments

  • Supervised team of 15 staff members as Assistant Store manager.
  • Achieved my certification as a Patient Service Specialist (CPSS) by completing training credits through BSM consulting followed by a examination.

Certification

  • Certified Patient Service Specialist (CPSS) - 12/2022- Present

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bilingual Scribe

Southwestern Eye Center
10.2024 - Current

Patient Service Specialist

Southwestern Eye Center
04.2022 - 10.2024

High School Diploma - undefined

Stratford Career Institute

Associates degree - Health Information Technology

Pima Community College

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Norma Castellanos