NORMA CUADRA
Avondale
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Medical Assistant
IMS Urgent Care
12.2016 - 01.2017
- With 2 years of experience dedicated to helping patients achieve optimal health
- Provides superior patient care using effective communication and critical thinking skills
- Cash handling cpr Retail sales data entry Communication medical terminology
- Bilingual scheduling Customer service vitals Shipping and receiving blood draws
- Responsible electronic medical records
- Team player Reliable, Independently cleaned and prepared exam rooms for patient arrival
- Properly collected and prepared laboratory samples, and accurately communicated laboratory results to patients
- Under physician approval, administered intradermal injections, including tuberculin skin and allergy testing
- Gather equipment for and assist physician in performing strep tests, flu swabs, and blood draws
- Successfully administer injectable vaccinations
- Verify patient medical history and insurance coverage, obtain and record patient vital signs, and address patient concerns to relay to physician.
Processor
Tuesday Morning Dc
01.2018 - 01.2018
- Dispose of any damaged material and immediately report to warehouse manager
- Maintained excellent physical ability in order to lift heavy materials for 8 hours a day
- Receive shipments, unloading and sorting according to product type and scanning all barcodes into system before stocking
- Organize products in warehouse according to category and size to streamline future shipments.
Hulu CSR
Valor Global
10.2021 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Healthcare Customer Service Representative
Valor Global
12.2022 - 08.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Followed up with patients to reschedule missed appointments.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
Scheduler
Arizona Centers for Digestive
03.2021 - 08.2021
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Increased customer service success rates by quickly resolving issues.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
MSR
Blue Cross and Blue Shield
08.2023 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Science - Health Administration
University of Phoenix
Associate of Science - Health Administration
Arizona College
09.2020
Medical assistant degree -
Arizona College Glendale
01.2017
High school diploma -
Estrella High School
01.2014
Skills
- Credit Card Payment Processing
- Customer Service
- Customer Data Confidentiality
- Creative Problem Solving
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Charting Expertise
Languages
Spanish
Native or Bilingual
Timeline
MSR
Blue Cross and Blue Shield
08.2023 - 10.2024
Healthcare Customer Service Representative
Valor Global
12.2022 - 08.2023
Hulu CSR
Valor Global
10.2021 - 08.2022
Scheduler
Arizona Centers for Digestive
03.2021 - 08.2021
Processor
Tuesday Morning Dc
01.2018 - 01.2018
Medical Assistant
IMS Urgent Care
12.2016 - 01.2017
Associate of Science - Health Administration
Arizona College
Medical assistant degree -
Arizona College Glendale
High school diploma -
Estrella High School
Bachelor of Science - Health Administration
University of Phoenix
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