Norma Lomeli

. Process night drop transactions

. Process ATM deposits and cash-count ATM

. Process Bank by mail transactions

. Receive checks and cash for deposit; verify deposit amount, examine checks for endorsement and negotiability.

. Receive loan payments and collect late charges if applicable.

. Sell and collect official check fees.

. Cash checks and provide cash from accounts, verify signature, account numbers, and account balances.

. Balance cash drawer by counting cash in drawer, balance checks and make settlement of the day's activities.

. Assist with end of the day balancing procedures.

. Complete Currency Transaction Reports and Suspicious Activity Reports, Run OFAC on non-customer transactions.

. Process customer transactions promptly, minimizing wait times.

. Inbound and Outbound phone calls.

. Print account statements.

. Unblock Online Banking Account

. Help customers with questions and concerns.

. Complete various forms (Change of address, Issue, Reissue and Close atm cards. W-8 for foreign customer and dormant account.

. Enter customer to safe deposit box.

. Offer Bank products and services to exiting and new customer.

. Provide excellent customer service.

. Answer the phone.

. Review Personal Bankers new account and maintenance report (customer information is on file and correctly).

. Scanning and Uploading customer information to customer profile.

. Adhere to Core Values.

. Comply with Bank policy and procedures, including attendance at annual trainings.

. Opened personal and business accounts.

. Loan application

. Closed secured, unsecured, vehicle, mobile home, home equity, home equity line of credit loans.

. Opened safe deposit boxes

. Renewed and updated certificates. Performed file maintenance and account changes as needed.

. Built customer relationship to increase deposit and business accounts, which cross-sold additional products.

. Maintained a high level of knowledge and understanding of Bank products and services to satisfy customer needs.

. Asked customers and new customers open-ended questions to uncover financial needs.

. Helped customers with questions and concerns.

. Inbound and Outbound phone calls.

. Served customers through face to face channels but also through electronic channels such as phone and email.

. Assisted existing customers with complaints and issues.

. Complied with Bank Policy and procedures, including attendance at annual trainings.

. Adhered to Core Values.

. Referred customers to Mortgage and Commercial Department.

. Opened business and personal accounts.

. Loan applications

. Closed secured, unsecured, vehicle, home refinance, home equity line of credit, residential lot loans.

. Assisted customers with questions and concerns.

. Provided excellent customer service on a daily basis by being professional, courteous, and polite with customers and co-workers in all interactions.

. Maintained a high level of knowledge and understanding of Bank products and services to satisfy customer needs.

. Built customer relationships to increase deposit and business account, which cross-selling additional products.

. Responded to customer problems and complaints appropriately and requested assistance as needed to resolve problems and acknowledged and responded to complaints.

. Opened safe deposit boxes.

. Referred customers to Mortgage and Commercial Department.