Norma A Montijo
Casa Grande
Summary
Fitness professional prepared to bring high standard of instruction and enthusiasm to new role. A history of creating dynamic and inclusive workout experiences that drive participant engagement and satisfaction. Strong focus on team collaboration and adaptability ensures reliable support for colleagues and responsiveness to changing needs. Skilled in creating positive atmosphere and utilizing motivational techniques.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Spin Instructor/Coaching Assistant
Power House Fitness
Casa Grande, AZ
07.2022 - Current
- Developed and implemented engaging spin class programs to enhance participant experience.
- Conducted pre-class assessments to tailor workouts for diverse fitness levels.
- Fostered community among participants through motivational coaching and support.
- Monitored class attendance and provided feedback to improve retention rates.
- Designed dynamic playlists that complemented workout intensity levels, enhancing rider enjoyment during each session.
- Ensured class safety by routinely inspecting equipment and maintaining proper studio cleanliness standards.
- Improved member satisfaction with personalized coaching, effective communication, and attentive customer service.
- Demonstrated proper form and technique to prevent injury.
- Implemented new and creative exercise routines to keep participants motivated.
- Encouraged participants to stay motivated and reach fitness goals.
- Used music to motivate and energize classes.
- Monitored and assessed participant progress, adjusting classes to optimize results and engagement.
- Maintained equipment and studio environment, ensuring a clean, safe space for all participants.
Benefits Coordinator
Gila River Health Care
Sacaton, AZ
06.2018 - Current
- Coordinated patient benefit eligibility verification processes to ensure timely access to care.
- Analyzed complex benefit inquiries, providing accurate resolutions that improved patient satisfaction.
- Monitored regulatory changes affecting patient benefits, ensuring compliance across all operations.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations while managing sensitive data.
- Educated patients on available resources and programs to aid in the management of medical expenses.
- Collaborated with healthcare providers to develop customized care plans, ensuring optimal patient outcomes.
- Provided exceptional customer service to patients, addressing their concerns and answering questions regarding insurance benefits.
- Contributed to a positive work environment by collaborating effectively with team members and actively participating in staff meetings.
- Assisted patients in understanding their insurance coverage, explaining plan details and coordinating necessary authorizations.
- Developed strong relationships with both patients and providers by consistently demonstrating professionalism and empathy.
- Supported administrative tasks such as filing paperwork, maintaining supply inventory levels, or assisting with front desk duties as needed.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Education
High School Diploma -
Laguna Hills High School
Laguna HillsSkills
- Customer Service-oriented
- Adaptable teaching style
- Injury prevention strategies
- Group fitness instruction
- Personal training experience
- Exceptional motivational skills
- Proper bike setup
- Strong communication
- Safe exercise practices
- Effective class management
- Energetic personality
- Physical endurance
- CPR training
- Personal training background
- Teamwork
- Customer service
- Problem-solving
- Reliable and responsible
- Time management
- Attention to detail
- Flexible and adaptable
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Leadership and coaching
- Organizational skills
- Dependable and punctual
- Active listening
- Effective communication
- Adaptability and flexibility
- Creative problem solving
- Decision-making
- Cooperative attitude
- Flexibility and adaptability
- Certified in CPR/AED
- Relationship building
- Flexible schedule
- Physical fitness
- Task prioritization
- Self motivation
- First aid certified
- CPR/AED
Certification
- CPT - Certified Personal Trainer
Languages
Spanish
Professional Working
Timeline
Spin Instructor/Coaching Assistant
Power House Fitness
07.2022 - Current
Benefits Coordinator
Gila River Health Care
06.2018 - Current
High School Diploma -
Laguna Hills High School