Norman Krinsky
Sun City,AZ
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
22
22
years of professional experience
Work History
Supervisor
Convergys
09.2006 - 11.2019
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance metrics for team, consistently tracking progress towards goals and making adjustments as needed.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
- Identified operational inefficiencies and implemented corrective measures, leading to overall increase in effectiveness.
- Demonstrated commitment to organization''s core values, leading by example and fostering culture of excellence.
- Championed continuous improvement efforts within organization by promoting best practices for processes, tools, or technologies.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
Insurance Broker
Krinsky & Associates, Inc
01.1998 - 08.2006
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded company''s client base through effective networking and relationship-building strategies.
- Enhanced customer loyalty by delivering timely and accurate policy updates and renewal information.
- Streamlined insurance application process, resulting in faster approvals and increased efficiency.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Implemented organized system for managing client files, improving overall productivity and data management capabilities.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.
- Assisted clients with claims processing, ensuring smooth experience during difficult times.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
- Contributed to company growth through participation in industry events, conferences, and seminars promoting our services.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Improved operational efficiency by implementing new technologies that streamlined policy quoting and comparison processes.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
Education
Master of Public Administration - Corrections Administration
University of Arizona
Tucson, AZBachelor of Arts - Psychology
Boston University
Boston, MASkills
- Operations Management
- Process Improvement
- Data Analytics
- Schedule development
- Goal-Oriented
- Policy Enforcement
- Project Management
- Employee Motivation
- Training and mentoring
- Teamwork and Collaboration
- Attention to Detail
- Time Management
Timeline
Supervisor
Convergys
09.2006 - 11.2019
Insurance Broker
Krinsky & Associates, Inc
01.1998 - 08.2006
Master of Public Administration - Corrections Administration
University of Arizona
Bachelor of Arts - Psychology
Boston University
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