Nuray Guliyeva
Baku
Summary
Dynamic Mortgage and Apartment Loans Specialist at Azerbaijan İnternational Bank with a proven track record in enhancing customer satisfaction through expert problem-solving and effective communication. Skilled in documentation management and team collaboration, I successfully streamlined project workflows and improved compliance standards, driving significant improvements in service delivery.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Mortgage and Apartment Loans Specialist
Azerbaijan İnternational Bank
02.2023 - Current
- Collaborated with cross-functional teams to streamline project workflows.
- Conducted training sessions to improve team performance and compliance standards.
- Managed documentation and reporting systems for project tracking accuracy.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Customer Care Representative
ABB ASC
12.2022 - 01.2023
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and systems.
- Utilized CRM software to track customer interactions and ensure timely follow-up.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Provided feedback to management on product performance based on customer insights and trends.
- Implemented process improvements that streamlined response times for customer queries.
- Maintained accurate records of customer interactions to support service quality initiatives.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
Education
Finance
Western Caspian University
Baku05.2022
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Management collaboration
- Advanced communication
- Team collaboration
Certification
Certifications & Courses
- Scrum Master Certification
- Data Analytics Course (In Progress)
Timeline
Mortgage and Apartment Loans Specialist
Azerbaijan İnternational Bank
02.2023 - Current
Customer Care Representative
ABB ASC
12.2022 - 01.2023
Finance
Western Caspian University