Nyachang Kuach
Goodyear
Summary
Dedicated and experienced Customer Service Representative with over 5 years of proven success in delivering exceptional customer service and resolving inquiries efficiently. Skilled in building strong rapport with customers, identifying their needs, and providing customized solutions to ensure their satisfaction. Proficient in handling high call volumes, multitasking, and maintaining a positive and professional attitude in fast-paced environments. Seeking to leverage my expertise to contribute to a dynamic customer service team.
Overview
8
8
years of professional experience
Work History
Activation Specialist
DISH
07.2024 - 08.2025
- Managed multiple simultaneous activations while maintaining strict adherence to deadlines and quality standards.
- Contributed to sales team success by providing expert support during client presentations, highlighting product features and advantages related to easy activation processes.
- Collaborated with cross-functional teams to improve activation procedures, resulting in a more efficient customer journey.
- Proactively identified potential roadblocks during activations, developing contingency plans and alternative solutions to minimize disruptions and delays.
Student Loan Servicer
North End TeleServices
03.2023 - 02.2024
- Managed a portfolio of student loan accounts, ensuring timely and accurate processing of payments, deferments, and forbearances
- Conducted in-depth financial assessments and provided personalized repayment options to borrowers based on their financial situation
- Stayed up-to-date on industry regulations and best practices to ensure compliance with federal and state guidelines
- Resolved borrower inquiries and concerns promptly and effectively through phone, email, and chat communication channels
Customer Service Representative
TTEC
08.2021 - 03.2023
- Managed high volume of incoming calls and provided efficient and friendly customer service to resolve inquiries and issues promptly
- Utilized problem-solving skills to address and resolve customer complaints in a timely and professional manner, resulting in a high rate of issue resolution
- Demonstrated empathy and understanding to build rapport with customers and ensure positive experiences with every interaction
Media Support
Apple
05.2019 - 08.2021
- Provided excellent customer service and technical support to resolve software and hardware issues for Apple products
- Conducted diagnostics and troubleshooting to identify and address technical problems efficiently
- Demonstrated expertise in Apple operating systems and applications to assist customers with installation, configuration, and troubleshooting
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Contributed to the development of knowledge base articles and training materials to enhance support capabilities and improve customer satisfaction
Patient Communications center Specialist
Mountain Park Health Center
07.2017 - 02.2021
- Managed incoming calls from patients to schedule appointments, answer inquiries, and provide information on medical services
- Facilitated communication between healthcare providers and patients to ensure accurate and timely coordination of care
- Utilized electronic medical records system to document patient interactions and update personal information as needed
- Collaborated with clinical staff to prioritize urgent patient needs and escalated any medical concerns to the appropriate personnel
- Conducted follow-up calls with patients to gather feedback on their experiences and address any issues or concerns raised
Education
M.A. - Medical
Charter College
Anchorage, AK05.2015
Skills
- Detail Oriented
- Adaptability
- Problem Solving Skills
- Analytical
Languages
Nuer
Native or Bilingual
Timeline
Activation Specialist
DISH
07.2024 - 08.2025
Student Loan Servicer
North End TeleServices
03.2023 - 02.2024
Customer Service Representative
TTEC
08.2021 - 03.2023
Media Support
Apple
05.2019 - 08.2021
Patient Communications center Specialist
Mountain Park Health Center
07.2017 - 02.2021
M.A. - Medical
Charter College
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