Nyasha Y Barlow
Tucson
Summary
Office and Marketing Administrator with 8 years of experience. Highly-motivated with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Client Services Specialist - Event Coordinator
Strategy Financial Group
Phoenix
10.2019 - 12.2024
- Resolved client inquiries and issues promptly to maintain high satisfaction levels.
- Developed strong client relationships to foster loyalty and retention.
- Utilized CRM software to efficiently track interactions and service requests.
- Collaborated with team members to ensure seamless client service delivery.
- Assisted in creating webinars and online events to educate clients.
- Identified process improvement opportunities and recommended changes.
- Trained new employees on company policies and operational procedures.
- Managed registration processes and maintained guest lists for events.
Office and Marketing Administrator
Oculus Building Consultancy LTD
Bath
08.2015 - 04.2018
- Managed daily operations of a Chartered Surveyors office, ensuring smooth workflows.
- Served as initial contact for visitors and clients via phone and in-person interactions.
- Provided accurate information by addressing client inquiries and requests over the phone.
- Maintained adequate office supply levels through strategic ordering.
- Developed quarterly newsletters and updated website content to reflect current company activities.
- Researched surveyor projects, crafting case studies for online showcase.
- Created new business card designs aligned with the revamped website.
- Analyzed web and client feedback data, presenting actionable insights to Surveyors.
English Teacher
Chungdahm Learning
Osan
11.2011 - 05.2014
- Developed engaging lesson plans for diverse student groups.
- Designed and developed innovative and effective learning solutions to compete with other academies and improve student retention.
- Helped create and strucure a new class precisely suited for our youngest students.
- Assessed student progress through regular evaluations and feedback.
- Utilized technology tools for effective lesson delivery and student engagement.
Education
Level 5 CertTESOL - Teaching English as a Second Language
Trinity College
UK01.2011
BA/BSc - Fashion with Brand Promotion & Marketing
University of Central Lancashire
UK01.2008
Skills
- Microsoft Office Suite
- Adobe Creative Suite
- Content management systems
- CRM software
- Team collaboration
- Social media strategy
- Problem solving
- Time management
- Critical thinking
Timeline
Client Services Specialist - Event Coordinator
Strategy Financial Group
10.2019 - 12.2024
Office and Marketing Administrator
Oculus Building Consultancy LTD
08.2015 - 04.2018
English Teacher
Chungdahm Learning
11.2011 - 05.2014
Level 5 CertTESOL - Teaching English as a Second Language
Trinity College
BA/BSc - Fashion with Brand Promotion & Marketing
University of Central Lancashire