Summary
Overview
Work History
Education
Skills
Certification
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Assessments
Timeline
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Nyeshia Young

Phoenix

Summary

Customer service professional dedicated to enhancing customer satisfaction and driving company success. Proven track record in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Representative

HealthPlanOne
Phoenix
01.2025 - Current
  • Assist customers in resolving health inquiries efficiently.
    Conduct verification prior to transferring customers to licensed health agents.

Sel care

Self-Care
10.2022 - 05.2024
  • Utilized time off to address personal challenges, navigating mental, physical, and emotional stress

Occupational Health Coordinator

Abbott Laboratories
Kansas City
04.2022 - 09.2022
  • I would call clinics to ensure pre-employment processes were carried out by candidates seeking employment and send over pre-Auth if it is missing for EScreen.

Insurance Sales Representative Remote

SelectQuote
Missouri
09.2021 - 12.2021
  • Call new clients at specific intervals to prepare them for the Medicare approval process
  • Call newly enrolled clients to identify any issues
  • Contact clients to evaluate customer satisfaction
  • Call clients who need further shopping and redirect to core agents or retention reps as appropriate
  • Assist core agents, enrollers, and case specialists with problems as expressed by clients
  • Identify opportunities to refer Select Quote Senior clients to other company products/platforms

Customer Service/Technical Support

Full Potential Solutions
Kansas City
04.2021 - 06.2021
  • Took inbound related calls for Internet, home phone, and Wi-Fi service
  • Troubleshoot residential Wi-Fi and routers remotely if needed
  • Schedule technician out to resident to perform outside work on lines
  • Give step-by-step instructions to start or reset Module modems

Customer Service Representative

ARGUS HEALTH SYSTEM
Kansas City
12.2020 - 04.2021
  • Managed customer accounts
  • Worked in the inbound call center
  • Booked appointments for clients
  • Responded to inquiries and issues
  • Resolved customer issues pertaining to medicare insurance
  • Send out Medical ID and Forms For Pre Auth
  • Check CPT codes

Patient care representative

Maximus Healthcare alliance
Kansas City
06.2019 - 09.2019
  • Collect Preference for veterans seeking Specialty care outside the VA
  • Set appointments on behalf of veterans if needed
  • Cross check with providers to make sure they are credential in with triwest for our veterans
  • Review and process medical documentation
  • Initiate calls to medical providers to update information in the veterans profile records

Quality Inspector

SPC Telequip
Lenexa
10.2017 - 01.2019
  • Inspected fiber optic cables.
  • Checked Production line to make sure Fiber were entered in properly
  • Installed copper wire to finale inspection cabinet for customers to have internet.
  • Color coded fiber cables plugged into maximal equipment.
  • Scope and clean fibers if needed.
  • Cross check dynamics on any defects on production line
  • Handled all Input on computer for completion of cabinets and defects
  • Trained New hires for production line

Community Service Specialist

EasterSeals Midwest
Kansas City
04.2017 - 06.2017
  • Worked at day center with adults who were diagnosed with some form of Autistic behavior.
  • Take them out into the Community and explore jobs.
  • Coach them how to manage through everyday life.
  • Give meds when due, feed those who have trouble feeding

Senior Lead Operations Specialist

Yang Feng
Riverside
12.2015 - 07.2016
  • Team Lead
  • Train workers how to put door panels together in 60 seconds or less
  • Relief worker/Attendance
  • Inspect finale goods before shipped
  • Quality audits
  • Oversee and assist shift placement for 32 employees daily
  • Facilitate morning meetings and end of shift meeting's for door's Department

Home Health Aide

Interim Healthcare
Overland Park
03.2015 - 06.2015
  • Assist homebound patients with basic daily living skills. (Feeding, Bathing)
  • Light housekeeping/medication reminders
  • Accompany patient on errands

Customer Service rep

Centrinex
Lenexa
11.2014 - 03.2015
  • Processed customer installment loans
  • Initiated Sales for loan/Set up repayment plans

Production Worker-Temporary

EC Manufacturing
Lenexa
07.2014 - 10.2014
  • Assembly worker
  • Inspect e-cig before shipped.

Custodian/Floor Tech

Corporate Cleaning Inc
Kansas City
07.2010 - 11.2010
  • General cleaning and Sanitation
  • Trash removal

Collection Agent

Encore
Olathe
09.2008 - 03.2009
  • Processed inbound and outbound customer collection calls
  • Set up payment arrangements

Home Improvement Specialist

Roland and Sons
Kansas City
10.2006 - 08.2007
  • Janitorial/Groundskeeper
  • Plant flowers/mowed lawns
  • Painted and cleaned properties

Education

Diploma -

F.L. Schlagle High School
Kansas City, KS
05.1998

Skills

  • Office software proficiency
  • Spreadsheet management
  • Customer relations and service
  • Quality inspection and audits
  • Analytical problem solving
  • Leadership in team settings
  • Medical coding expertise
  • Insurance processing skills
  • Warehouse operations management
  • Effective phone communication
  • Organizational capabilities
  • Inbound and outbound calling
  • Quality assurance controls

Certification

Drivers License

<Enter your own>

Work Permit: Authorized to work in the US for any employer

Assessments

Sales skills, Proficient, 11/01/20, Influencing and negotiating with customers. Full results: Proficient.

Timeline

Customer Service Representative

HealthPlanOne
01.2025 - Current

Sel care

Self-Care
10.2022 - 05.2024

Occupational Health Coordinator

Abbott Laboratories
04.2022 - 09.2022

Insurance Sales Representative Remote

SelectQuote
09.2021 - 12.2021

Customer Service/Technical Support

Full Potential Solutions
04.2021 - 06.2021

Customer Service Representative

ARGUS HEALTH SYSTEM
12.2020 - 04.2021

Patient care representative

Maximus Healthcare alliance
06.2019 - 09.2019

Quality Inspector

SPC Telequip
10.2017 - 01.2019

Community Service Specialist

EasterSeals Midwest
04.2017 - 06.2017

Senior Lead Operations Specialist

Yang Feng
12.2015 - 07.2016

Home Health Aide

Interim Healthcare
03.2015 - 06.2015

Customer Service rep

Centrinex
11.2014 - 03.2015

Production Worker-Temporary

EC Manufacturing
07.2014 - 10.2014

Custodian/Floor Tech

Corporate Cleaning Inc
07.2010 - 11.2010

Collection Agent

Encore
09.2008 - 03.2009

Home Improvement Specialist

Roland and Sons
10.2006 - 08.2007

Diploma -

F.L. Schlagle High School

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Nyeshia Young