Nyshana Nichols
Surprise
Summary
Talented ONE-WAY COORDINATOR proven successful in leading administrative team members in high-volume Outbound settings. Knowledgeable about UBOX regulations, managing files and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic. Sympathetic Mental Health Tech offering extreme compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, crisis intervention and psycho-education. Dedicated and energetic with excellent listening skills and establishing therapeutic relationships with patients while helping with daily living.
Overview
24
24
years of professional experience
Work History
BHT
SUCCESSFUL JOUR
Surprise, AZ
04.2025 - Current
- Documented behavioral incidents thoroughly to keep accurate records.
- Completed daily client rounds and tracked client movements.
- Developed and deepened relationships with fellow staff members to enhance team collaboration.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Educated clients on important life skills, housekeeping and food preparation.
- Maintained client and employee areas in good working order and with adequate supplies.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Completed patient reports daily and submitted to management for evaluation.
- Provided client assessments upon admission and discharge.
- Followed all safety protocols when administering subcutaneous and intramuscular injections.
BHT
SABA INTERGRATED HEALTH
Phoenix, AZ
06.2022 - Current
- Maintain continuous awareness of client location, behavior, and safety needs.
- Conduct scheduled safety checks and document observations accurately.
- Use approved de-escalation techniques during behavioral episodes.
- Report safety concerns immediately to supervisory staff.
- Prompt clients for medication times and ensure compliance.
- Document medication refusals, delays, or side effects objectively.
- Complete shift notes that are objective, factual, and clinically relevant.
- Record behaviors, mood changes, participation, and progress toward goals.
- Complete incident reports promptly when required.
- Communicate key information during shift change.
- Implemented individualized care plans to enhance patient well-being.
- Provided direct support to patients in behavioral health settings.
Caregiver
HonorHealth
Phoenix, AZ
05.2013 - Current
- Provided compassionate care and support to patients, ensuring comfort and well-being.
- Assisted with daily living activities, fostering independence and dignity for clients.
- Monitored patient health conditions, reporting changes to healthcare team promptly.
- Developed personalized care plans in collaboration with families and healthcare professionals.
One-Way Coordinator
U HAUL CORPORATE
Phoenix, AZ
05.2013 - Current
- Set up appointments with customers and oversaw main department calendar.
- Managed daily functions by leveraging leadership abilities and industry knowledge.
- Demonstrated consistent operational excellence to maintain stellar office reputation.
- Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
Medical Lab Assistant/Phlebotomist Technician
St Joseph Hospital
Phoenix, AZ
12.2001 - 03.2010
- Obtained samples for testing following standard protocols.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Verified collection orders and communicated discrepancies to nurses.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Conducted bleeding time tests and updated results into paper or electronic charts.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Labeled patient samples, double-checking information for accuracy.
- Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Sanitized work area after every patient to prevent contamination and spread of disease.
- Properly stored and transported specimens to prevent loss and delays.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Education
High School Diploma -
HOT SPRINGS HIGH
Hot Springs, AR05-1989
MEDICAL ASSISTANT/ PHLEBOTOMY - Health Sciences
APOLLO COLLEGE
Phoenix, AZ01-2010
Skills
- Document control
- Team oversight
- Scheduling and calendar management
- File and data retrieval systems
Timeline
BHT
SUCCESSFUL JOUR
04.2025 - Current
BHT
SABA INTERGRATED HEALTH
06.2022 - Current
Caregiver
HonorHealth
05.2013 - Current
One-Way Coordinator
U HAUL CORPORATE
05.2013 - Current
Medical Lab Assistant/Phlebotomist Technician
St Joseph Hospital
12.2001 - 03.2010
MEDICAL ASSISTANT/ PHLEBOTOMY - Health Sciences
APOLLO COLLEGE
High School Diploma -
HOT SPRINGS HIGH