Obbie Jackson
Tempe
Summary
Customer-focused Financial Crimes Specialist with superb organizational and verbal communication skills. Successfully monitors account activity and performs general account handling functions. Independent and honest to balance multiple projects at once.
Overview
10
10
years of professional experience
Work History
Financial Crimes Specialist 2 - ADCC
Wells Fargo - Aerotek
07.2017 - Current
- Efficiently processed non-fraud claims
- Proficiently utilized Hogan and DAT to process customer claims
- Processed branch settlements and completed 10+ transaction claims
- Displayed knowledge of non-fraud chargeback variations
- Profound knowledge of general ledger serial debits and credits
Customer Service Representative
Concentrix/Nike
01.2016 - 01.2019
- Job duties include answering customer inquiries regarding Nike goods and services
- Connecting with the customers and making their service Premium, Personal, and Easy
- Ensure on time shipping as per customer request through accurate shipping plans and efficient communication with the Sales team, Distribution Center and the customer
Financial Crimes Specialist 2 - ICCC
Wells Fargo - Aerotek
01.2017 - 07.2018
- Efficiently processed fraudulent and non-fraudulent claims
- Received inbound calls to process and finalize claims
- Used strong analytical skills to determine direction of the claim
- Maintained Regulation-E and Visa core standards through claim processing
Financial Services Representative
IQor Call Center
01.2015 - 01.2016
- Answered inquiries by clarifying desired information; researching, locating, and providing information
- Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Worked out payment arrangements with customers that will better fit their budget
Education
High School Diploma -
Southfield High School
Southfield, MI09-2015
Skills
- Microsoft Office
- Customer Service
- Communication Skills
- Identity verification
- Transaction monitoring
- PowerPoint
- Microsoft Excel
Timeline
Financial Crimes Specialist 2 - ADCC
Wells Fargo - Aerotek
07.2017 - Current
Financial Crimes Specialist 2 - ICCC
Wells Fargo - Aerotek
01.2017 - 07.2018
Customer Service Representative
Concentrix/Nike
01.2016 - 01.2019
Financial Services Representative
IQor Call Center
01.2015 - 01.2016
High School Diploma -
Southfield High School
Similar Profiles
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Sonya DixonSonya Dixon
Shift Leader at AerotekShift Leader at Aerotek