Octaviana C. Ormsby
Tempe
Summary
Seeking an opportunity with an organization where I can maximize my communication skills. I thrive in fast paced, competitive environments that are results orientated. I am well versed in providing excellent customer service and pride myself in solving customer problems in a quick and professional manor.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Representative Lvl 3
Orbitel Communications
Chandler
10.2022 - 03.2025
- Identified opportunities for upselling additional products or services based on customer needs.
- Took special orders in person and over telephone, text, and email.
- Developed strong customer relationships to encourage repeat business.
- Inbound and outbound troubleshooting, billing overview.
Collections Representative
Conns Home Plus
Tempe
02.2022 - 05.2022
- I received incoming and outbound calls to customers to pay for the merchandise that was financed to them from Conns Home Plus stores
- Was required to multitask and use multiple screens
- Collected the correct information that was needed from customers to keep files up to date
- Processed payments for customers and even set up future payments for customers so they would not fall behind and didn’t have to call back
- Responded to about 200 inbound and outbound calls per day
Customer Service Representative
Vitalant
Tempe
07.2018 - 04.2019
- I reached out to blood donors who have donated at Vitalant Donation Centers or Blood drives in the past and scheduled an appointment to donate
- Responded to upwards of 150 Outbound calls per day
- Was required to multitask and use multiple screens
Customer Service Desk / Cashier
Frys Food and Drug
Tempe
11.2014 - 04.2016
- I checked out customers groceries as they were leaving the grocery store
- At customer service desk I would print out money orders, send money through western union for customers sending a money transfer, pay bills for them as well
- Used to a high volume of face to face customers where I was responsible for acting quickly, answering questions and responding in a professional and caring manner with escalated customers as well
Education
High School Diploma -
Marcos de Niza high School
Tempe, AZ01.2014
Skills
- Microsoft Office Suite
- Multiple monitors while multitasking
Timeline
Customer Service Representative Lvl 3
Orbitel Communications
10.2022 - 03.2025
Collections Representative
Conns Home Plus
02.2022 - 05.2022
Customer Service Representative
Vitalant
07.2018 - 04.2019
Customer Service Desk / Cashier
Frys Food and Drug
11.2014 - 04.2016
High School Diploma -
Marcos de Niza high School