Odalis Diaz
Chandler
Summary
Compassionate Medical Assistant with experience at Trucare Health, excelling in patient-focused care and HIPAA compliance. Proven ability to enhance patient satisfaction through compassionate communication and meticulous documentation. A reliable team player skilled in vital sign monitoring and data entry, committed to maintaining a safe clinical environment and fostering trust with patients.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Trucare Health
05.2023 - 01.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Measured patient spirometry.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Sales Associate
7-eleven
09.2022 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Cashier
El Super Market
12.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
EVS Housekeeper
Anaheim Regional Medical Center
04.2021 - 06.2021
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Completed daily tasks efficiently while adapting to the changing needs of the facility during peak periods or emergencies.
- Demonstrated adaptability and flexibility by willingly adjusting work schedules or assignments as needed to meet the needs of the facility.
Education
Diploma - Medical Assistant
Concorde Career College
Garden Grove, CA07-2023
High School Diploma -
Orange High School
Orange, CA06-2008
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Patient-focused care
- Data entry
- Reliable team player
- Compassionate
- CPR
- Immunization administration
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Trucare Health
05.2023 - 01.2025
Sales Associate
7-eleven
09.2022 - 11.2023
Cashier
El Super Market
12.2021 - 05.2022
EVS Housekeeper
Anaheim Regional Medical Center
04.2021 - 06.2021
Diploma - Medical Assistant
Concorde Career College
High School Diploma -
Orange High School
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