ODALYS BIVENS
phoenix
Summary
Motivated and dedicated professional with a proven track record in problem-solving and effective communication. Committed to achieving excellence, seeking a challenging career opportunity to further develop skills and abilities. Strong drive for success, eager to take on new challenges and make a meaningful impact in a dynamic work environment.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Arizona Department of Transportation
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sorter
Ontrac
11.2022 - 07.2023
- Organized packages efficiently for dispatch.
- Adapted quickly to rapidly changing conditions.
- Enhanced efficiency through clear and concise communication strategies.
- Lifting 50-80lbs
Dock
Amazon
04.2022 - 11.2022
- Computer skills
- Ensured safe loading procedures for trailer shipments.
- Organized efficient storage to improve work flow
- Lift 50-80lbs
Crew member / crew trainer
McDonald's
01.2021 - 04.2022
- Fast pace
- Customer service
- Handled cash and credit payments effectively.
- Enhanced team performance through targeted instruction.
Education
Finish highschool -
Verrado High School
01.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Arizona Department of Transportation
07.2023 - Current
Sorter
Ontrac
11.2022 - 07.2023
Dock
Amazon
04.2022 - 11.2022
Crew member / crew trainer
McDonald's
01.2021 - 04.2022
Finish highschool -
Verrado High School
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