Oksana Kashchieieva
Scottsdale
Summary
Dynamic sales leader with a proven track record at Luxury sales (watch brands like Rolex, Omega, Cartier,etc and numerous jewelry designes) excelling in client relationship-building and team motivation. Expert in luxury customer service and staff development, leveraging CRM systems to boost sales. Achieved significant revenue growth through strategic sales initiatives and effective vendor negotiations, enhancing company profitability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Manager
Sissy's Log Cabin
08.2020 - 06.2025
- Maintain luxury level brands like Rolex, Tudor, Omega, Cartier, Breitling etc.
- Negotiated contracts with jewelry designer vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions.
- Increased sales revenue by developing and implementing effective sales strategies.
Training Manager
Jos. A. Bank
09.2018 - 08.2020
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
REGIONAL MANAGER
Essence Fragrances Inc
09.2013 - 08.2018
- Created and updated regular inventory reports and records.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Managed a team of inventory specialists, providing training, guidance, and support to ensure optimal performance and adherence to company policies.
- Coordinated with sales teams to monitor product demand trends, adjusting stocking levels accordingly to prevent overstocking or understocking issues.
Education
BBA - Marketing
DONETSK NATIONAL UNIVERSITY
UKRAINE07-2015
Skills
- Solid understanding of luxury customer service and white-glove delivery protocol
- Exceptional interpersonal and relationship-building skills
- Staff training and development
- Familiarity with prestigious brands and model lines
- Upselling and cross-selling
- Knowledge of Luxury retail POS system, CRM system
Certification
- Comprehensive Rolex training
- GIA: Essentials, Colored stones, Diamond essentials
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Sales Manager
Sissy's Log Cabin
08.2020 - 06.2025
Training Manager
Jos. A. Bank
09.2018 - 08.2020
REGIONAL MANAGER
Essence Fragrances Inc
09.2013 - 08.2018
BBA - Marketing
DONETSK NATIONAL UNIVERSITY
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