Oleksandra (Alex) Lezhniuk
Resource Specialist
Phoenix,AZ
Summary
Organized and dependable, successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
5
5
Languages
Work History
Resource Coordinator
TransPerfect Connect
Phoenix, Oregon
01.2020 - Current
- Create and maintain accurate contractor and vendor records
- Produce and analyze reporting on performance and utilization
- Provide financial and billing support and oversight
- Perform L1 IT troubleshooting
- Coordinate and support real-time operations, including WFM and limited projects and urgent requests
Russian Interpreter
TransPerfect Connect
06.2019 - 01.2020
- Provide accurate, clear, and complete Russian–English over-the-phone interpretation
- Handle a wide range of calls, including medical, legal, immigration, customer service, social services, and business interactions
- Comply with interpreter ethics codes and data protection, privacy, and security requirements
Various Retail and Service Industry Work
Walgreens/Boots, Pier 1, Enchantment Resort
Flagstaff/Sedona, Arizona
03.2016 - 05.2019
- A variety of operations, including scheduling via phone, email and in person, customer service, sales and vendor interactions
- Resolve problems, maintain operations and provide service in several languages and with high-profile guests.
- Working within tight deadlines, staffing challenges and a fast-paced unpredictable environment.
- Learn and adapt quickly to new software and digital platforms.
- Work flexible hours across night, weekend, and holiday shifts.
Front Desk Manager
Aspen Nail Salon
Flagstaff, Arizona
08.2015 - 02.2016
- Manage schedules and appointments
- Share workload between technicians
- Facilitate payments and balance and maintain their records
- Keep the salon clean and running smoothly
- Handle social media account communication and marketing
- Provide customers with information and consultations
Education
English/Foreign Lit
National Pedagogical University 'M.P. Drahomanov'
Kyiv, Ukraine05-2014
Skills
MS Office suite, Looker, Power BI, various OPI systems (Genesys, SingleComm), issue identification, problem solving, attention to detail
Timeline
Resource Coordinator
TransPerfect Connect
01.2020 - Current
Russian Interpreter
TransPerfect Connect
06.2019 - 01.2020
Various Retail and Service Industry Work
Walgreens/Boots, Pier 1, Enchantment Resort
03.2016 - 05.2019
Front Desk Manager
Aspen Nail Salon
08.2015 - 02.2016
English/Foreign Lit
National Pedagogical University 'M.P. Drahomanov'