Olga Levkovych

• Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
• Responsible for overseeing front-of-house operations, ensuring exceptional guest experiences by managing reservations, greeting and seating guests, and addressing any concerns
• Enhanced guest experience by efficiently managing reservations and seating arrangements.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
• VIP Guest satisfaction

• • Created customized menus based on clients' preferences, dietary restrictions, and special occasions.
• • Managed the food budget and ensured cost-effective meapreparation without compromising quality.

•Organized and maintained a clean and efficient kitchen environment, including managing equipment and supplies.

• Planned and executed food and beverage services for special events, meetings, and banquets, including menu selection and logistics.
  • Ensuring food and beverage offerings meet quality and safety
  standards, including compliance with health regulations.
  • Sourcing and maintaining relationships with suppliers to ensure high-quality ingredients and products at competitive prices.

• Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
• Coordinated large parties and events, ensuring seamless service from arrival through departure.
• Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
• Documented reservations, alerted servers, and managers of large groups and prepared seating.
• Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
• Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.

• Built and maintained relationships with journalists and media outlets
to secure coverage for clients.
• Cultivated relationships with French national media

• Scheduled and confirmed restaurant reservations for guests.
• Utilized variety of organizational and communication skills to drive guest satisfaction.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Responded to guest inquiries to maximize guest satisfaction.

• Handled reservation inquiries with professionalism, ensuring accurate bookings and clear communication of hotel amenities.
• Managed high-pressure situations for improved customer experiences during peak hours.
• Offered personalized recommendations based on guest preferences, increasing satisfaction rates and upselling opportunities.
• Resolved customer complaints diplomatically, leading to higher customer retention rates and positive word-of-mouth referrals.

• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
• Contributed to a positive work environment through effective communication and collaboration among staff members.
• Developed strong rapport with regular customers through engaging conversations and thoughtful gestures.
• Improved overall ambiance by maintaining an immaculate lobby appearance at all times, reflecting well on the establishment''s reputation for excellence.

• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Promoted business loyalty by fostering positive customer relationships.