Olga Tupou
Phoenix,AZ
Summary
Accomplished General Manager at Spirit Airlines Inc., I leveraged effective leadership and quality management to drive business growth, enhance operational efficiency, and foster employee loyalty. Skilled in coaching and mentoring, I developed strategies that significantly increased sales and profitability, demonstrating a profound impact on customer service and team cohesion.
Overview
8
8
years of professional experience
Work History
General Manager Airports Services
Spirit Airlines Inc.
02.2022 - 01.2025
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Traveled to other stations to assist with operational needs.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Passenger Service Manager
Swissport USA
02.2017 - 01.2022
- Hired, trained, and motivated employees to provide exceptional passenger care and support.
- Managed team member schedules and work assignments.
- Monitored security and maintained operational protocols.
- Oversaw ticketing, gate and ramp services.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Developed and implemented strategies to minimize customer wait times.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Processed information quickly to take immediate action during unexpected or serious situations.
- Championed safety, customer experience and associate programs to foster well-being and achieve corporate compliance.
- Fostered partnerships and supportive relationships with local airport operations to facilitate corporate initiatives.
- Maintained and completed administrative records and documents to meet company requirements.
- Created, managed and delivered meaningful recognition and individual rewards to boost morale.
Education
Medical Billing And Coding - Medical
National Career College
Panorama City, CA12-2016
High School Diploma -
Parkridge Private High
Long Beach, CA01-2016
Skills
- Effective leader
- Quality management
- Staff motivation
- Training and development
- Goal setting
- Team building
- Employee scheduling
- Verbal and written communication
- Documentation and reporting
- Expense tracking
- Time management
- Customer service
Timeline
General Manager Airports Services
Spirit Airlines Inc.
02.2022 - 01.2025
Passenger Service Manager
Swissport USA
02.2017 - 01.2022
Medical Billing And Coding - Medical
National Career College
High School Diploma -
Parkridge Private High
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