Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Olivia Brewer

Phoenix

Summary

Highly-motivated worker paired alongside a strong desire to take on new challenges by utilizing a solid work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Specializing in customer service, multitasking, time management abilities and devotion to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification

Work History

Barista

Dutch Bros
Phoenix
11.2024 - Current
  • Engaged with customers, providing friendly and knowledgeable service.
  • Assisted in inventory management and restocking supplies as needed.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Supported highest standards of conduct and service to support company reputation.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Court Monitor

Sky Zone Trampoline Park
Phoenix
01.2024 - 11.2024
  • Monitored safety compliance during trampoline activities and ensured guest adherence to rules.
  • Assisted guests with inquiries and provided information about park features and events.
  • Observed trampoline zones for hazards and reported maintenance needs to management.
  • Enforced park policies to maintain a safe environment for all visitors and staff.
  • Coordinated with team members to manage crowd flow during peak hours effectively.
  • Conducted regular inspections of equipment to ensure proper functioning and safety standards.
  • Trained new staff on safety protocols and operational procedures in the park environment.
  • Facilitated communication between guests and staff to enhance customer service experiences.

Education

Central High School
Phoenix , Arizona

Skills

  • Customer service
  • Team collaboration
  • Multitasking and organization
  • Cash handling
  • Conflict resolution
  • Friendly and outgoing
  • Product upselling
  • Clear communication
  • Attention to detail
  • Active listener
  • Hospitality and accommodation

Certification

  • Food Handlers
  • ServSafe

Timeline

Barista

Dutch Bros
11.2024 - Current

Court Monitor

Sky Zone Trampoline Park
01.2024 - 11.2024

Central High School

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Olivia Brewer