OLIVIA GRIFFIN

• Oversaw daily operations, optimizing workflow and elevating customer satisfaction.
• Developed staff schedules aligning with peak business hours, improving service response times.
• Trained and mentored team members on product knowledge and service excellence.
• Implemented inventory management processes to reduce waste and improve efficiency.
• Balanced financial objectives with operational needs by developing comprehensive budgets that aligned with business goals.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

• Completed preflight inspections and passenger.
• Attended to all passengers' in-flight needs.
• Identify, document, and analyze cabin maintenance issues and promptly report findings to the Pilot-in-Command.
• Resolve passenger conflicts during flights including issues with disorderly travelers and medical emergencies.
• Provided exceptional customer service and ensure passenger safety on domestic and international flights.
• De-escalated tense situations discreetly and effectively to ensure that conflicts are resolved with minimal disruption, maintaining a calm and safe atmosphere for everyone onboard.
• Handled unexpected scheduled changes from delayed/cancelled flights.
• Worked with a combination of new crew members/pilots everyday and navigated different personalities while still ensuring great customer service and safety for all passengers.

• Answered questions about hours.

• Greeted and seated guests in a warm and friendly manner.
• Managed reservation systems to optimize table turnover.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.