Olivia Hawkins

• Trained and mentored new employees through structured 5-day onboarding and hands-on leadership
• Built strong customer relationships through exceptional service and communication
• Increased upsells and average ticket sales through product recommendations and consultative selling
• Maintained efficiency and professionalism in a fast-paced, high-volume environment
• Consistently recognized for teamwork, reliability, and customer satisfaction

• Managed high-volume outbound prospecting efforts averaging 500+ calls daily
• Built and maintained client relationships through consultative communication and consistent follow-up
• Guided clients through insurance product selection by assessing financial goals and coverage needs
• Utilized CRM systems and automated dialer platforms to organize pipelines and track client interactions
• Demonstrated resilience, adaptability, and self-motivation in a commission-based sales environment
• Worked with multiple insurance carriers to provide tailored solutions and responsive customer service
  

SPFeye Entrepreneurial Honors Thesis

• Spearheaded development of SPFeye, an innovative SPF eye care product, through Barrett Honors Founders Lab and entrepreneurship coursework
• Conducted market research and customer discovery interviews to refine product positioning, branding, and business strategy
• Developed early-stage marketing plans, sales strategies, and financial models to support future product launch and growth opportunities
• Collaborated with faculty mentors and industry professionals throughout product development and venture planning
• Applied entrepreneurial thinking, problem-solving, and product development skills to real-world business challenges

• Applied strong communication and relationship-building skills while engaging with prospective franchisees, presenting franchise opportunities, and addressing questions regarding business operations and growth potential
• Utilized sales and prospecting skills to identify qualified franchise candidates and support franchise development initiatives
• Conducted market research and analyzed consumer demographics to better understand target audiences and expansion opportunities
• Worked hands-on within gym operations to develop a comprehensive understanding of customer experience, daily operations, and operational efficiency
• Observed how San Diego Gymnastics’ community-centered business model and scalable operational systems supported successful national expansion

• Led campus brand outreach and educational marketing initiatives for CBD skincare products
• Coordinated promotional communication with sorority organizations and student groups
• Assisted with social media marketing, content creation, and influencer engagement strategies
• Increased brand awareness through consistent relationship-building and campus engagement