Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Jones

Gilbert

Summary

Pharmacist with a strong background in clinical communication and medication safety, seeking advancement into a Call Center Pharmacist Supervisor role. Known for adaptability and resilience in fast-paced environments, with a proven track record of exceeding performance metrics, mentoring team members, and maintaining high standards of clinical quality, accuracy, and compliance across retail, hospital, and compounding settings.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Call Center Pharmacist

Strive Compounding Pharmacy
06.2023 - Current
  • Designed and implemented training checklists and led onboarding sessions for pharmacists and prescriber outreach new hires, fostering a culture of collaboration and continuous learning.
  • Facilitated weekly team huddles to discuss process updates, performance metrics, and operational challenges, encouraging egoless communication and shared problem-solving.
  • Managed documentation and tracking of daily operational updates to maintain team alignment and promote trustworthiness through transparency.
  • Provided real-time clinical support and mentorship as a Subject Matter Expert for all of the call center departments.
  • Monitored and followed up on escalations to ensure timely resolution and patient satisfaction, reflecting a commitment to trustworthiness and patient safety.
  • Updated staffing schedules and adherence in Workforce Management software, showing adaptability to fluctuating call volumes and staffing needs.
  • Delivered clinical guidance to prescribers on medication dosing, compounding options, and treatment strategies.
  • Counseled patients on medication use, side effects, and therapy expectations; clarified and corrected incomplete prescriptions ensuring safety and compliance.
  • Consistently exceeded productivity expectations.

PRN Pharmacist

Phoenix Specialty Hospital
12.2024 - Current
  • Conduct order entry and perform medication use evaluations to ensure safe and effective drug therapy with a focus on trustworthiness and clinical accuracy.
  • Verify accuracy and appropriateness of all medications prior to distribution, including dosing, frequency, and formulation.
  • Monitor patient profiles for drug interactions, renal dosing adjustments, duplicate therapies, and allergies.
  • Participate in IV-to-PO conversions, therapeutic interchanges, and implementation of hospital protocols, applying innovation to optimize therapies.
  • Maintain and restock medications across pharmacy and patient care areas.
  • Communicate directly with prescribers to resolve clinical discrepancies and document interventions with collaboration and professionalism.

Pharmacist Intern

Walmart Pharmacy
05.2021 - 06.2023
  • Provided patient counseling on prescriptions, immunizations, and over-the-counter product recommendations, building trustworthiness with customers.
  • Took prescription orders over the phone and verified accuracy while managing inventory and daily workflow, showing resilience in a busy retail environment.
  • Organized and led Health and Wellness events, promoting community education and preventive care through collaboration.
  • Balanced technician duties with pharmacist-in-training responsibilities, demonstrating high-level multitasking, adaptability, and patient communication skills.

Pharmacy Technician

Walmart Pharmacy
07.2014 - 05.2021
  • Supported pharmacy operations including prescription filling, inventory control (including controlled substances), and insurance processing.
  • Maintained compliance with state and federal regulations for medication storage, labeling, and handling.
  • Trained new pharmacy technicians, serving as a trusted point of contact for onboarding and procedural guidance, promoting an egoless culture of shared knowledge.
  • Participated in store remodels and pharmacy layout improvements.

Education

Doctor of Pharmacy (PharmD) -

Midwestern University
Glendale, AZ
05.2024

Skills

  • Phi Lambda Sigma, National Pharmacy Leadership Society — Inducted for leadership excellence
  • President, Christian Medical and Dental Associations (CMDA)

Certification

  • Arizona Pharmacist License – Active
  • Certified Immunizer (AZ)

Timeline

PRN Pharmacist

Phoenix Specialty Hospital
12.2024 - Current

Call Center Pharmacist

Strive Compounding Pharmacy
06.2023 - Current

Pharmacist Intern

Walmart Pharmacy
05.2021 - 06.2023

Pharmacy Technician

Walmart Pharmacy
07.2014 - 05.2021

Doctor of Pharmacy (PharmD) -

Midwestern University

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Olivia Jones