Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Litzin

Phoenix

Summary

Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.

Transitioning from busy office environment where skills in multitasking and customer service were developed. Adept at managing schedules and resolving issues efficiently. Seeking to leverage these abilities in new field to contribute positively and ensure smooth operations.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Front Office Assistant

City of Hope
11.2023 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Provided training support for new hires, contributing to their successful integration into the team environment.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.

Front Office Assistant

Cancer and Blood Specialist of Arizona
05.2021 - 11.2023
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Reviewed and updated customer information in database for accuracy.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Provided training support for new hires, contributing to their successful integration into the team environment.

Customer Service Representative

Passport Health
05.2017 - 11.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Front Office Assistant

Terros Behavioral Health
08.2015 - 08.2017
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Completed daily logs for management review.

Medical Assistant

Sonoran Medical Centers
03.2009 - 08.2014
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Certificate - Medical Assistance

Bryman School
Phoenix, AZ

High School Diploma -

Chinle High School
Chinle, AZ
05-1997

Skills

  • Listening skills
  • Critical thinking
  • HIPAA compliance
  • File organization
  • Time management
  • Call center experience
  • Vital sign monitoring
  • Scheduling appointments
  • Reception duties
  • Payment processing
  • Electronic health records
  • Compassionate

Timeline

Front Office Assistant

City of Hope
11.2023 - Current

Front Office Assistant

Cancer and Blood Specialist of Arizona
05.2021 - 11.2023

Customer Service Representative

Passport Health
05.2017 - 11.2019

Front Office Assistant

Terros Behavioral Health
08.2015 - 08.2017

Medical Assistant

Sonoran Medical Centers
03.2009 - 08.2014

Certificate - Medical Assistance

Bryman School

High School Diploma -

Chinle High School

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Olivia Litzin