Olivia Riojas

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.

As an administrative assistant supporting the Sales and catering team, I played a pivotal role in ensuring smooth operations within the department. This position involved a blend of administrative support, customer service, and coordination, contributing to the success of sales and event planning efforts. Some examples of my main duties were putting together contracts for the sales and catering managers, maintaining a payment schedule with clients, satisfying any room requests or issues with room blocked parties, and managing the cruise packages. Working with this team taught me to communicate efficiently in a fast paced environment to ensure all guests needs were met.

• Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
• Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
• Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
• While working as a food and beverage supervisor I was also working in guest services at the front desk. This allowed me to be more customer facing and help resolve guest issues, and ensure all guests were satisfied with their stay.
• This property was a duel complex, both a sheraton and hilton therefore I was part of the food and beverage, and customer service team for both resorts.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Ensured the shop was stocked by managing the backstock orders