Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Olivia Sanchez

Phoenix

Summary

Dynamic sales professional with background in developing and implementing effective sales strategies. Proven track record of increasing revenue and market share while reducing costs. Demonstrated ability to lead and motivate sales teams to consistently meet and exceed targets. Experienced in developing customer relationships, market analysis and product positioning. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Catering Staff Member

Lets Celebrate Catering
01.2025 - Current
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Oversaw catering orders to verify accuracy and completeness.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Bartender

Sunland Springs Golf
12.2024 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Served high customer volumes during special events, nights, and weekends.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Upheld strict regulations for safe alcohol service and food safety.

National Account Executive

Olly Olly
09.2023 - 09.2024
  • Developed and maintained relationships with key accounts to ensure customer loyalty and satisfaction.
  • Negotiated contracts, terms, and conditions for national accounts in order to maximize profitability.
  • Tracked sales data to assess trends and make proactive strategy changes.
  • Implemented successful campaigns that increased brand awareness among target audiences.
  • Created detailed reports on sales performance metrics to track progress against goals.
  • Identified customer needs through data-driven insights, then developed strategies to meet those needs.
  • Researched competitive landscape and identified areas of improvement within current offerings.
  • Utilized CRM software to manage the sales process from lead generation to closure.
  • Conducted market analysis and research to identify potential new business opportunities.
  • Implemented new and existing sales strategies to grow or expand opportunities within current customer base.

INSURANCE AGENT

Globe Life Liberty National
12.2022 - 12.2023
  • I have made great progress in my career and have developed strong expertise in the policies and products I work with.
  • My ability to partner with business owners and provide opportunities for their employees to sign up for life and supplemental benefits proving my dedication and commitment to helping others.
  • Assisting customers with claim submissions and ensuring timely bill payments further demonstrates my attention to detail and customer service skills.
  • Being promoted to a supervising agent after only three months is a significant accomplishment.
  • It shows that my superiors recognized my capabilities and entrusted me with additional responsibilities.
  • Building my own team and training new agents is a testament to my leadership abilities and proficiency in the processes involved.
  • Building rapport with both employers and employees is crucial for establishing trust and I feel I have been successful in doing so.
  • Trust is an essential aspect of selling any product or service, and by gaining the trust of my clients, I am positioning myself and team for continued success.
  • Overall, my dedication, expertise, and ability to build relationships are key factors in my success in the insurance industry.

BARTENDER

Philly's Sports Bar And Grill
12.2018 - 11.2022
  • I have a strong background in both bartending and managing tables.
  • Leading as a bartender for four years and training new employees I demonstrated my expertise and ability to guide others.
  • Building great rapport with customers and fostering a sense of belonging among regulars as a valuable skill that enhances the overall customer experience.
  • My dedication to following recipes and ensuring consistency in the products I serve is crucial for maintaining customer satisfaction.
  • Providing a consistent and enjoyable experience for each customer is essential in the hospitality industry.
  • Overall, my experience and skills in both bartending and customer service are valuable assets that can contribute to creating a positive and welcoming atmosphere for guests.

BARTENDER

High And Rye
01.2018 - 12.2018
  • Extensive knowledge of various whiskies, bourbons, ryes, and scotch and how they are distilled and produced.
  • Ensured ongoing customer satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre-bussing as necessary, and responding to guests needs in a timely manner.
  • Complete various side work such as stocking glassware, rolling silverware, breaking down tables, and disposing of expired produce.
  • Maintained a favorable working relationship with all other employees to foster and promote a cooperative working climate and help keep high morale, productivity and efficiency/effectiveness.
  • Correctly taking orders and repeating the order back to the table to ensure its validity.
  • Always suggesting specialty items or upselling when possible.
  • Fostered repeat business and clientele of regular restaurant patrons.
  • Deliver friendly and efficient service to ensure a pleasant dining experience.

BARTENDER

Cien Agaves
01.2015 - 01.2018
  • Extremely knowledgeable on tequila and the different types of mezcals, took a company trip to learn how tequila was made in Mexico.
  • Certified trainer for serving and bartending.
  • Followed all bar recipes to deliver a consistent product, control costs, and maximize guest satisfaction.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Use of multiple POS systems.
  • Easily manage the bar and the service well so that guests receive drinks in a timely manner.
  • Complete all side work including; polishing glassware, rolling silverware, prepping necessary products.
  • Attention to detail, accurately recording and relaying the customer's information.

TEACHER

Projects Abroad
04.2017 - 08.2017
  • During my volunteer experience, I had the opportunity to immerse myself in a host family, where I actively engaged in teaching kindergarten children.
  • I played a pivotal role in developing innovative teaching methods tailored to children with learning disabilities.
  • Additionally, I dedicated my time to contribute to the improvement of the local clinic, actively participating in cleanup and maintenance projects.
  • One notable achievement was the establishment of a sustainable floating garden initiative, enabling the community to cultivate fresh fruits and vegetables.
  • Furthermore, I demonstrated my commitment to environmental preservation by devoting my weekends to cleaning up the entire caye, including the removal of debris and trash from the ocean floor.

Education

Bachelor of Science - Psychology

Arizona State University
Tempe, AZ

Skills

  • Time management
  • Networking abilities
  • Customer retention
  • Industry expertise
  • Team leadership
  • Strategic planning
  • Creative thinking
  • Problem solving
  • Conflict resolution
  • Relationship building
  • Client engagement
  • Contract negotiation
  • Effective communication
  • Product knowledge

Certification

  • Licensed insurance agent

Languages

American Sign Language
Limited Working

Timeline

Catering Staff Member

Lets Celebrate Catering
01.2025 - Current

Bartender

Sunland Springs Golf
12.2024 - Current

National Account Executive

Olly Olly
09.2023 - 09.2024

INSURANCE AGENT

Globe Life Liberty National
12.2022 - 12.2023

BARTENDER

Philly's Sports Bar And Grill
12.2018 - 11.2022

BARTENDER

High And Rye
01.2018 - 12.2018

TEACHER

Projects Abroad
04.2017 - 08.2017

BARTENDER

Cien Agaves
01.2015 - 01.2018

Bachelor of Science - Psychology

Arizona State University

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Olivia Sanchez