Olivya Graham
Gilbert
Summary
Dynamic and motivated recent graduate with a Bachelor's degree in Human Biology from Michigan Technological University, eager to leverage academic knowledge and passion for the sciences in a professional setting. Committed to personal growth and excellence, demonstrating strong adaptability to new experiences and challenges. Thrives in collaborative environments, valuing teamwork, constant improvement, and the exchange of ideas. Engages in an active lifestyle through sports, artistic pursuits, and literature, fostering a well-rounded perspective that enhances creativity and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Sales Associate
D1 Sports Training Scottsdale
Current
- Greeting clients before and after training sessions, account verifications/check-ins, managing memberships/session packages
- Working with professional fitness trainers
- Sales practices, calling new leads, setting up appointments, trials, and fitness assessments.
- Following up with clients(old and new) and maintaining a strong relationship
- Working with social media advertising and promoting the business
Server
Library Restaurant & Brew Pub
04.2023 - 06.2025
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Manager
Milk & Honey Cafe & Ice Creamery
06.2016 - 06.2025
- Producing, maintaining, and serving ice cream for customers
- Barista experience with coffee-making
- Prepping/stocking/organizing products
- Making accommodations for allergies and cross contamination
- Communicating/advertising our enticing business products to customers
- Training new coworkers ages 15+ and working as a team
- Cleaning/maintaining the workplace appropriately
- (in summer)
- Maximized performance by monitoring daily activities and mentoring team members.
Operating Room and Anesthesia Technician II
Munson Medical Center
08.2024 - 01.2025
- Maintaining Balance for operating room teams, coworkers, and patients through being an extra set of hands
- Handling specimens immersed with/without chemicals, and bringing them to laboratories for multiple forms of different testing
- Grabbing supplies, fluids, medication(accessible/requested), and aiding fellow employees in making sure the operating environment is fully prepared.
- Assisting with positioning patients before/after surgical procedures.
- Making sure patient transport beds are prepared, clean, and comfortable for patients in and out of surgery.
- Training holding retractors in orthopedic surgery
Dental Assistant
Copper Country Family Dentistry
09.2023 - 12.2024
- Greeting/assisting patients for dental checkups/procedures
- Getting procedural tools set up in rooms for upcoming appointments
- Occasionally assisting with procedures, such as performing suction, handing instruments, and preparing dental equipment and X-rays
- Sterilizing instruments and learning dental lab techniques from fellow dental assistants
Medical Assistant
Great Lakes Orthopaedic Center
04.2024 - 08.2024
- Greeting/assisting patients with appointments, pre-op/post-op practices, and new physical complaints
- Forming meaningful interactions with patients on a daily basis
- Suture removal, staple removal, wound/dressing application/removal
- Drawing up injections, and assisting in ultrasound-guided injections
- Sterilizing instruments(autoclave), restocking, prepping in person and virtually for future appointments
- Working directly with physicians and their FNPS/PAs during/between appointments, and placing orders/virtual tasks.
- Directing patients to/from physical therapy
Barista
BIGGBY COFFEE
06.2023 - 09.2023
- Serving coffee, sandwiches, and communicating with customers, cleaning, organizing food-handling/storage
- Embracing team workplace etiquette and maintaining a fun and safe environment
- Great temporary summer job in between college semesters and for working in a fast-paced environment.
Server
Omelette Shoppe
06.2021 - 08.2022
- Serving breakfast food and positively/consistently engaging with customers
- Hosting/bussing tables
- Dry-stocking/food prepping
- Cleaning bathrooms/surfaces
- Summer 2021 + Summer 2022
Server
Ambassador
09.2021 - 06.2022
- Serving food and positively/consistently engaging with customers
- Washing/drying dishes(sidework)
- Bussing tables/cleaning
- Working in a high-stress/fast-paced environment
- Organizing orders and taking phone orders
- Helping other coworkers with their tables
- Participating in creating a fun and enjoyable environment for customers and coworkers alike
- September through school year 2021-2022
Sales Associate
Victoria's Secret
05.2021 - 08.2021
- Practicing making Victoria’s Secret an inclusive, safe, and body-positive environment
- Advertising products to customers and increasing sales
- Helping coworkers and customers alike to feel comfortable and confident
- Organizing store products and restocking inventory/shelves
Education
High School -
Leland Public School
08.2018
Bachelor’s of Science - Human Biology
Michigan Technological University
Houghton, MI04-2024
High School - undefined
Saint Francis Catholic High School
08.2020
Skills
- Passionate work ethic
- Creative thinker
- Approachable
- Working in high-stress environments
- Ability to adapt and expand knowledge in new situations
- Positive and welcoming attitude in collaborative settings
- Critical Thinker problem solver
- Comfortable in OR environment/hospital settings
- Fast-paced environment aficionado
- POS system operation
- Food handling
Accomplishments
- Knitted hats for cancer patients in Munson Hospital, Traverse City, MI(2016)
- Raised over 1200$ for little sister’s 6000$ orthodontic procedure(Sept. 2020)
Certification
- CPR/BCLS certified, American Heart Association - August 2025
- Food/Alcohol handler certified as of September 2025
Languages
English
Native or Bilingual
Spanish
Elementary
Awards
Academic All-state volleyball 2016-2019(fall seasons)., Certificate of Merit for outstanding academic achievement in Michigan Tech’s MA1030/College Algebra 1, Fall 2020., Dean’s List at Michigan Tech semesters 1,2,6,7,8, 8th grade spelling bee winner at Leland Public School (year 2015-2016), Graduating Cum Laude at Michigan Technological University, Michigan Tech Excellence Award 2020-2024, Presidential Copper Scholars Award 2020-2024
Academic Involvements
- Teaching Assistant in Anatomy 2 lab for Undergraduate Students(spring 2024)
- Assisting with lab procedures and assignments
- Helping students navigate anatomage machine(virtual anatomy table)
- Setting up activities and helping students with certain steps
- Graduate research assistant in Drosophila Melanogaster Lab, Michigan Technological University (2023-2024)
- Aseptic techniques and autoclave sterilization
- Received recognition on 1+ graduate student publication(s)
- Cultural Immersion Experience: Mexico Study Abroad (spring) 2024: Exploring the Yucatan peninsula from regions of the jungle to popular tourist spots such as Ek Balam and the famous Chichén Itzá temple.
AP Scores
- Statistics: 3
- Psychology: 3
- Biology: 3
- Note: Please contact me with any questions in regards to scores, grades, or courses or job positions~I’d be more than happy to share more of my pre-undergraduate/undergraduate and outside-educational experiences!
Timeline
Front Desk Receptionist/Sales Associate
D1 Sports Training Scottsdale
Current
Operating Room and Anesthesia Technician II
Munson Medical Center
08.2024 - 01.2025
Medical Assistant
Great Lakes Orthopaedic Center
04.2024 - 08.2024
Dental Assistant
Copper Country Family Dentistry
09.2023 - 12.2024
Barista
BIGGBY COFFEE
06.2023 - 09.2023
Server
Library Restaurant & Brew Pub
04.2023 - 06.2025
Server
Ambassador
09.2021 - 06.2022
Server
Omelette Shoppe
06.2021 - 08.2022
Sales Associate
Victoria's Secret
05.2021 - 08.2021
Manager
Milk & Honey Cafe & Ice Creamery
06.2016 - 06.2025
High School - undefined
Saint Francis Catholic High School
High School -
Leland Public School
Bachelor’s of Science - Human Biology
Michigan Technological University
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