Omar Flores
Mesa
Summary
Driven and motivated professional seeking a challenging opportunity to expand knowledge and abilities. Committed to continuous improvement and open to learning and progressing further in work. Excel in fast-paced environments with a strong work ethic. Actively seek out opportunities to acquire new skills and welcome constructive criticism for growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bobcat Parts Specialist
Bingham Equipment
11.2024 - Current
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Professionally answered telephones and responded to customer inquiries.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
- Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Recommended products that met customer needs, emphasizing quality and usefulness.
- Collaborated with team members to streamline processes and enhance overall efficiency.
- Maintained stock and replenished workstation products.
- Performed arithmetic functions handling cash, close checks and balance register.
- Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
- Maintained cleanliness and organization of counting area, promoting positive work environment.
- Collaborated with team members to identify discrepancies and resolve issues promptly.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Parts Specialist
09.2023 - 09.2024
- Order parts for each RO based on the type of repair and diagnosis upon approval from Service Writers using AutoMate service systems
- Utilizing Mercedes benz Isp parts information Catalog and diagram to order replacement part's with Mercedes dealerships and give technicians accurate part breakdowns for repairs
- Utilizing Parts link 24 vehicle catalog for multiple vehicles with parts and diagram breakdown to specify parts on vehicles with technicians and for orders of parts with dealerships such as BMW, Land Rover/Jaguar, Aston Martin, Ferrari, Porsche, Chevrolet, Ford and many more.
- Maintain inventory keeping Air filters, oil filters, engine oil, coolant, crush washers, tires, patches, valve stems, chemicals and more in correct inventory status for each need of technician and vehicle repair and service using World Pac, SSF imports, parts authority, AutoZone, O'reilly's and Dealerships to fulfil inventory
Automotive Technician
Horne Hyundai
10.2021 - 11.2022
- Performed oil /filter changes
- Fluid flushes
- Diagnostics
- Repair
- Alignments
- Brakes and rotors
- Tire repairs/replacements
- Warranty repairs
Tire and Lube Technician/Shop manager
Aztec tire shop
05.2019 - 10.2021
- Changed tires, repaired tires, alignments, assisted customers as best as possible, did oil changes as well for customers, handled payment of customers, locked up the shop. Clean, sweep, keep area clean, keep books of payments, order tires, open and lock up shop.
Part Sales Manager/Commercial Manager
AUTOZONE
11.2017 - 10.2021
- MY Responsibilities as a part sales manager is to monitor the money in the safe and cash registers on a hourly basis, as a manager it is my duty to put the customer first and help as much as possible, a big responsibility for my job is to help the store run as a team to accomplish a list of daily objectives and strive to be better everyday. It is also my duty to open and or close up the store on a daily basis.
Education
High school or equivalent -
Mountain view high school
Mesa, AZ05.2016
Automotive Repair - Automotive Technologies
East Valley Institute of Technology
Mesa, AZ05.2016
Skills
- Sales (5 years)
- Customer Service (5 years)
- Inventory Management
- Tire Service
- Sales Management
- Bobcat Parts Certified
- Hyundai Repair Certified
- Mechanic Experience
- Automotive Repair
- Automotive Diagnostics
- Brake Repair
- Suspension
- Parts Specialist
Certification
- Hyundai certified (January 2022 to 2024)
- Bobcat Parts Specialist
Languages
Spanish - Fluent
Additional Information
OMAR FLORES
Timeline
Bobcat Parts Specialist
Bingham Equipment
11.2024 - Current
Parts Specialist
09.2023 - 09.2024
Automotive Technician
Horne Hyundai
10.2021 - 11.2022
Tire and Lube Technician/Shop manager
Aztec tire shop
05.2019 - 10.2021
Part Sales Manager/Commercial Manager
AUTOZONE
11.2017 - 10.2021
High school or equivalent -
Mountain view high school
Automotive Repair - Automotive Technologies
East Valley Institute of Technology
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