Omar Olivo

• Assisted customers with new loans, and refinance advances in store

• Call center experience

• Process new loans, paymens and Refinance advances over the phone

• ACH transactions

• Developed strong working relationships with staff, fostering a positive work environment.

Monitored cash intake and deposit records, increasing accuracy, and reducing

discrepancies.

• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain

adequate staffing levels.

• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing

discrepancies.

• Offered hands-on assistance to customers, assessing needs, and maintaining current

knowledge of consumer preferences.

• Generated repeat business through exceptional customer service.

• Mentored junior staff members in their professional development by offering

guidance/support in their assigned roles.

• Collaborated with the management team to develop strategic plans for business growth

and improvement.

• Promoted teamwork within the workplace by encouraging collaboration among staff

members on various project tasks.

• Enforced company policies consistently while handling disciplinary actions when necessary

with fairness and respect.

• Conducted employee performance evaluations, providing constructive feedback for

growth and development.

• Boosted employee morale by recognizing outstanding performance and celebrating

team accomplishments.

• Handled customer and team members under stressful conditions
• In charge of production flow