Summary
Overview
Work History
Timeline
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OMI ALLEN

Peoria

Summary

Dynamic and results-driven hospitality professional with extensive experience working at prestigious nightclubs in New York City. Proven track record of driving revenue through exceptional customer service, strong networking skills, and innovative promotional strategies. Adept at creating unforgettable guest experiences and managing high-energy environments. Seeking to bring expertise in nightlife operations and revenue growth to a leading nightclub in Arizona.

Overview

12
12
years of professional experience

Work History

Server

TAO GROUP (Bodega Negra/The Beach at DREAM)
03.2018 - 01.2023
  • Communicated with customers to meet their request.
  • Collaborated with the staff team to reach overall customer satisfaction goals.
  • Managed emotional and physical demands in high traffic environment.
  • Operated and balanced the cash register at point of sale.
  • Catered for large MSG events.
  • Exhibited exceptional customer service skills to VIP clientèle. Catered for special events and fundraisers; i.e. of cocktails, champagne, and wine.

VIP Server

The 40/40 Club
06.2011 - 01.2017
  • Delivered exceptional service by greeting and serving VIP customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Skillfully anticipated and addressed guests' service needs.
  • Consistently adhered to quality expectations and standards.
  • Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
  • Promoted and endorsed the company to bring in new business.
  • Catered to companies such as; TIFFANYS, BDLG, NICKOLODEN, BARNEYS.
  • Assisted VIP client's such as JAY-Z, Trey Songs, Rihanna, Beyonce, Meek Mill, Barack Obama's inauguration party.

VIP Server

230 Fifth Rooftop Bar
01.2011 - 01.2013
  • Exhibited exceptional customer service skills to VIP clientèle.
  • Catered for special events and fundraisers; i.e.
  • Corporate business events.
  • Assisted the corporate office with training new employees on shift responsibilities.
  • Communicated overall company's objectives (including sales goals for the month) and established work goals, priorities, and performance standards.

Timeline

Server

TAO GROUP (Bodega Negra/The Beach at DREAM)
03.2018 - 01.2023

VIP Server

The 40/40 Club
06.2011 - 01.2017

VIP Server

230 Fifth Rooftop Bar
01.2011 - 01.2013

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OMI ALLEN