Omid Khatounabadi
Chandler
Summary
Driven Professional with proven to effectively resolve various types of technical issues. Successful at managing supplier efforts, delivering comprehensive client and employee compliance and acting as point of contact for important suppliers. Adept at overseeing on-site quality and managing specific inspections schedules. Works effectively in cross-functional environments.
Overview
10
10
years of professional experience
Work History
Engineering Technician
The Building People
04.2024 - Current
- Maintained strong relationships with regulatory agencies, ensuring timely reporting and adherence to requirements.
- California Air Resources Board testing and tracking for DOE Vehicles.
- Assisted Environmental with Air Quality and Various Testing as needed.
- Enhanced data accuracy by implementing advanced reporting tools and techniques.
- Conduced with advanced diagnostic tools required for comprehensive testing for CARB procedures across various vehicle types.
Package Delivery Driver (Seasonal)
United Parcel Service
10.2022 - 11.2022
- Delivered packages to residential and commercial buildings, Daily inspection of delivery vehicle
- Operated vehicle safely in highly congested areas with no traffic violations.
- Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
Maintenance Technician
RIVA (DOE-WAPA)
04.2021 - 09.2022
- Contract work supporting the US Department of Energy, Maintained 100,000+ square feet facilities at DSW Phoenix Buildings, Conducted various repairs of electrical parts, wires, switches, fixtures, Extensive repair work covering windows, walls, plumbing, and floors, General equipment/machinery maintenance, Ensured function of backup generators and Chiller System.
- Repaired and replaced pumps, valves and motors.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
Volunteer Auto Repair
Armani's Auto Sales & Repair
01.2019 - 01.2020
- Engaged with customers in-person, via phone, and email, Helped technicians repair customer vehicles, Electronically managed and organized parts inventory, Posted online advertisements, Cataloged purchase orders, receipts, and other shop documents
- Used strong interpersonal communication skills to convey information to others.
- Proven ability to develop and implement creative solutions to complex problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Central Operations Associate
Amazon Central Operations
08.2019 - 12.2019
- Coordinated rescue support between two drivers, Interpreted information from different sources to determine best course of action to drive delivery success, Communicated with delivery partners ensuring on-time delivery, Coordinated with Amazon Station Operators to ensure customer orders dispatch timely and accurately
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Conducted data analysis to identify weaknesses and improve value and cohesiveness of operations.
- Coordinated logistics and transportation, optimizing routes for faster delivery times and lower costs.
- Increased customer service success rates by quickly resolving issues.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
Auto Sales Associate
Thrifty Car Sales
02.2019 - 08.2019
- Prepared vehicle listings, Coordinated advertising of lot, Engaged with customers via in-person, phone, and online contacts
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Utilized digital marketing tools to create targeted advertising campaigns that drove showroom traffic.
- Conducted comprehensive vehicle presentations and test drives for potential buyers.
- Completed registration paperwork and sales documentation.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Lot Manager / Marketing Associate
Certified Import Auto Sales
04.2018 - 01.2019
- Facilitated the acquisition of vehicles and automotive parts, Managed company website, Coordinated advertising of vehicles and prepared them for sale, Engaged with customers via in-person, phone, and online contacts
- Collaborated with sales staff to identify optimal vehicle placements based on market trends and customer preferences.
- Facilitated efficient communication between sales, service, and finance departments to provide seamless customer experience.
- Enhanced customer satisfaction by efficiently managing vehicle inventory and maintaining an organized lot.
- Monitored local competitors'' activities to stay informed about market conditions and adjust strategies accordingly.
- Added and maintained key tags, inspection decals for vehicles on sales lot.
- Defined clear targets and objectives and communicated to other team members.
- Increased vehicle turnover rate with proactive management of aging inventory and timely price adjustments.
- Utilized specialized software to capture and process data.
Store Associate /Commercial Asst Manager
Pep Boys
08.2016 - 03.2018
- Customer service, Increased commercial sales, Operated delivery vehicle daily, Ensured maximum productivity in a safe environment, Restocked and kept track of inventory
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Contributed to loss prevention efforts by monitoring store activity closely during shifts.
- Logged reports, expenses, receipts, and sales in company database.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Customer Service Associate
Bagel Nosh Deli
01.2015 - 01.2016
- Engaged with customers, Maintained cafe cleanliness, Conducted transactions, Communicated with owner, Trained new employees
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Operated register to process payments and collect cash payment for order totals.
- Processed customer payments and balanced cash drawers.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
High School Diploma -
Mesquite High School
Gilbert, AZ05.2016
Skills
- Fluent in English (native speaker) and Persian (native speaker)
- Advanced computer skills using Windows OS, Microsoft Office, web browsers, and editing programs
- Able to mitigate and manage multiple processes and solve complex issues in a short span of time
- Daikin Certification of Maintenance and Operations
- California Air Resource Board Certified Tester
- Certified Forklift license & Operation
- ASE Certified Refrigerant Recovery and Recycling
- Comprehensive Air Brake certification, operation/maintenance of vehicle air brake systems and components
- NSC First Aid, CPR, & AED Course
- Advanced leadership skills
- In-depth understanding of mechanical and automotive systems
- Able to handle labor intensive and other heavy-duty tasks
- Inventory Systems
- Vehicle loading
- Team Work
- Vehicle Inspection
- Ability to Lift 50 Pounds
- Order picking and processing
- Delivery Scheduling
- Cargo Handling
- Equipment Maintenance
- Defensive Driving
- Service Calls
- Work Order Management
- Deadline-oriented
- Customer Support
- Dependability and Honesty
- Communication
- Maintaining Inventory
References
- Michael Burgess, Supervisor,Facility & Property Manager, United States Department of Energy (WAPA), (970) 310-9819
- Jaime Sopena, Facilities Specialist, United States Department of Energy (WAPA), (480) 689-8284
- Lamount Whitehead, Project Manager, RIVA (DOE-WAPA), (337) 348-2177
- Mario Martinez, Commercial Manager, Pep Boys (602) 327-4147
- Tim McLean, Finance Manager at Thrifty Car Sales, (480) 244-0566
- Edward Suleymanov, Owner at Certified Import Auto Sales, (602) 770-7004
- Armen Ivanov, Owner at Armani Auto, (480) 252-2479
- James Ireland, Cousin in-law, (210) 745-6785
Timeline
Engineering Technician
The Building People
04.2024 - Current
Package Delivery Driver (Seasonal)
United Parcel Service
10.2022 - 11.2022
Maintenance Technician
RIVA (DOE-WAPA)
04.2021 - 09.2022
Central Operations Associate
Amazon Central Operations
08.2019 - 12.2019
Auto Sales Associate
Thrifty Car Sales
02.2019 - 08.2019
Volunteer Auto Repair
Armani's Auto Sales & Repair
01.2019 - 01.2020
Lot Manager / Marketing Associate
Certified Import Auto Sales
04.2018 - 01.2019
Store Associate /Commercial Asst Manager
Pep Boys
08.2016 - 03.2018
Customer Service Associate
Bagel Nosh Deli
01.2015 - 01.2016
High School Diploma -
Mesquite High School
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